ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Together we can preserve neighborhood flavor, one restaurant at a time.

As a member of the Team DnA (Data and Analytics), you will be responsible for developing rigorous data analyses to help inform and optimize decision making, processes, and strategies for the marketing organization. You will define and operationalize the tracking of both company-wide and marketing-specific KPIs, identify patterns, and recommend actionable insights to improve how we market to our customers and grow the business. You will provide insights into specific marketing campaign performance and influence to support optimization of marketing spend and messaging strategy. In addition, you will partner with the marketing team and collaborate with the Data team to build a world class data platform, tools, insights, models, and experiments to power data-informed decisions, drive impact, and build the future of Marketing Data, Analytics, and Data Science at ChowNow.

Reports to: Lead Data Scientist, Marketing

This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago. Occasional travel to one of our Hub offices may be required once travel restrictions are lifted.

Within 30 days, you will:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Familiarize yourself with the company’s data warehouse and analytics tools
• Meet with key stakeholders and DnA team members to better understand our vision and opportunities to make an impact with data, analytics, and data science
• Learn about the ChowNow Marketing tactics, processes and methodologies

Within 3 months, you will

• Understand ChowNow’s CRM & Marketing operational system data structures
• Define and analyze company and Marketing KPIs, and guide the related instrumentation and data collection
• Communicate results, insights, and recommendations to key decision makers
• Partner with key stakeholders to identify opportunities to improve processes, and build systems and tools to enable scalable analysis, reporting, and data quality

Within 6 months, you will:

• Identify, design, and execute on marketing analytics projects aimed at finding the best solution to critical business problems
• Provide strategic data insights to help cross-functional leaders better understand and improve the acquisition and success of restaurants and diners
• Effectively communicate learnings and provide recommendations to impactful and strategic decision making
• Build automated, scalable solutions to enable advanced exploratory and self-service analytics

You Should Apply If:

• You are effective at collaborating with cross-functional teams and communicating with leadership across various departments
• You are able to articulate findings clearly and concisely, creating data-driven content and stories that directly provide strategic insight and business value
• You have experience working with B2B Marketing teams using both paid and earned media on strategies to optimize activity for efficiency, conversion, upsell, and retention
• You are excited about working on projects like Lifecycle Analytics, Marketing Attribution, Campaign Performance Measurement, Marketing Sourced & Influenced Analytics and Customer Segmentation
• You have worked with CRM / Salesforce & Marketing operational system data.
• You have experience with Marketing Automation tools such as Marketo, Eloqua, Hubspot, Customer.io, or Iterable
• You have worked with site analytics tools such as Google Analytics, Heap, Adobe Analytics and/or Amplitude
• You have strong SQL skills and experience with relational databases like Snowflake or Redshift
• You have an ability to surface insights through advanced data visualization using Tableau, Looker, Mode Analytics and/or other similar Business Intelligence tools
• Experience with programming/statistical analysis in Python and/or R is a plus

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote-first culture and  up to $450  office equipment reimbursement to enable you to do your best work by setting up your home office. 
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7  weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices

ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.

 

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please email us at hiring@chownow.com and we’ll work with you to meet your accessibility needs.

 

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