ChowNow

Los Angeles
201-500 employees
Commission-free online ordering, made just for your restaurant. Digital Ordering. Marketing. Loyalty. The Kitchen Sink.

Senior Data Scientist, Operations

Senior Data Scientist, Operations

This job is no longer open
About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 16,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:
As a member of Team DnA (Data and Analytics), you will be responsible for providing rigorous data analyses to help inform and optimize processes and strategy. You will define and operationalize the tracking of both company-wide and department-specific KPIs, identify patterns, and recommend actionable insights to improve how we grow the business. In addition, you will partner with key functional teams (Operations and Business Development) as well as collaborate with the Data Engineering team to build a world class data platform, dashboards, and tools necessary to power data-informed decisions, drive business impact, and build the future of Data, Analytics, and Data Science at ChowNow.

Reports to: Manager, Data Science

Within 30 days, you will:

    • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
    • Familiarize yourself with the company’s data, analytics tools, and data warehouse
    • Meet with key stakeholders and DnA team members to better understand our vision and opportunities to make an impact through analytics and data science

Within 3 months, you will:

    • Identify, build, and analyze department-specific KPIs and guide the related instrumentation and data collection
    • Deliver data-driven research, assessment, and recommendations to executives and other key decision makers
    • Build automated, scalable solutions to enable advanced exploratory and self-service analytics

Within 6 months, you will:

    • Define and execute on analytics projects aimed at finding the best solution to critical business problems
    • Provide strategic data insights to help cross-functional leaders better understand and improve the success of our partnerships, restaurants, and diners
    • Partner with stakeholders to identify opportunities to improve process, build systems and tools to enable scalable analysis, reporting, and decision making
    • Effectively communicate learnings and provide recommendations to ensure that the company is on track to meet initiatives or department KPIs

You Should Apply If:

    • You have 6+ years of professional experience in analytics, consulting, or similarly quantitative roles
    • You are familiar with working on cross-functional teams and communicating with leadership across various departments
    • You are able to articulate findings clearly and concisely, creating data-driven content and stories that directly provide strategic insight and business value
    • You have experience working with Operations and Business Development teams and analyzing data from related systems (e.g. Salesforce, etc.)
    • You have strong SQL skills and experience with relational databases
    • You have strong programming/statistical analysis experience in Python and/or R
    • You have an ability to surface insights through advanced data visualization using Mode Analytics, Tableau or other similar Business Intelligence tools

About Our Benefits:

    • Competitive Salary
    • Ongoing training and growth opportunities.
    • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
    • Rock solid medical, dental, and vision plans.
    • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
    • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
    • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
    • 401(k) Matching
    • Employer-contributing student loan assistance program.
    • Commuter benefits (including Uber Pool).
    • Employee Stock Incentive Plan.
    • Pet insurance for your fur babies
    • Quarterly Industry Speakers Series.
    • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
    • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
    • Enough freedom to spread your wings while still holding you accountable.
    • Fully stocked kitchen and cold brew on tap.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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