About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Accel and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

About the Role

• Drive data driven decision making within the Mux's product and engineering organizations by translating raw data into actionable insights.

What You'll Do

• Own product analytics and reporting from end-to-end; define KPIs, build executive and front-line focused dashboards
• Influence and inform product team roadmaps through data-driven recommendations
• Apply a broad analytics toolkit to understand how our customers interact with our products, identifying opportunities to improve product adoption, retention, engagement
• Define, implement, and analyze metrics that inform the success of our products and allow us to measure and manage the business
• Report on the health of the business, problem areas, and opportunities, etc. to product and broader leadership teams
• Partner with the data architecture & engineering teams to build a best-in-class data ecosystem

Who You Are:

• Analytical rigor: develop structured approaches to problem solving and analytics, driving data driven decision making
• Operational mindset: grounded in reality beyond the numbers and demonstrates strong instincts around execution
• Entrepreneurial: motivated to work in a fast-paced, hypergrowth environment
• Cross-functional influence: collaborate effectively with diverse stakeholders and lead with influence
• Strong communication: able to simplify highly complex problems and develop clear and actionable recommendations for technical and non-technical audiences
• Commitment to Mux values: Be Human, Care Obsessively, Turn Customers Into Fans
• Team-first approach: humility, drive, empathy
• Prior experience:
  • 4+ years of hands-on experience working with very large datasets, including data manipulation, visualization, and analysis
    • 2+ years of experience working with Product and Engineering partners
    • Domain experience in video technology (e.g., CDNs, Encoding, Network) and / or Public Cloud providers is a plus
  • Fluency in SQL (e.g., Snowflake, BigQuery, Redshift, PostgreSQL, ec.)
  • Experience with industry-standard BI visualization tools (e.g., Tableau, Looker, etc)
  • Experience using a scripting language such as R or Python for data analysis

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.

We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.

• Flexible PTO
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (99% employee and 60% dependent premium coverage)
• Fertility benefits
• Employee Assistance Program (EAP)
• Short-term and long-term disability insurance
• Group life insurance
• Critical illness and accident insurance
• 401(k)
• Paid parental leave
• Investment in career growth and training
• Thought leadership and peer recognition program
• “Day of Learning” events
• Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
• Lunch reimbursement program

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.