About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

We are seeking a visionary and adaptable Researcher/Data Scientist who can successfully work at the intersection of three distinct research domains: UX Research, Marketing Research, and Data Science. In this role, you will merge technical acumen with imaginative thinking to craft innovative methodologies that harness the collective power of these disciplines. As a vital member of our team, you will reshape how we comprehend and cater to our customers by transcending conventional practices and leveraging cutting-edge technology and data science advancements.

The Main Responsibilities

• Holistic Research Approach: Develop an integrative research framework merging UX, Marketing, and Data Science realms, fostering comprehensive insights into customer behaviors, preferences, and industry trends. 
• Qualitative Mastery: Employ strategic, generative qualitative research techniques, including unstructured interviews, contextual inquiry, and ethnography, to unearth nuanced insights and inspire inventive solutions. 
• Synergistic Methodologies: Implement mixed methods research strategies, harmonizing qualitative and quantitative approaches to distill a panoramic understanding of user behaviors and market dynamics. 
• Data-Driven Creativity: Utilize machine learning and data science methodologies to unveil patterns, extract actionable insights, and forecast trends that steer strategic decision-making. 
• Technical Agility: Harness the power of Python or R proficiency to execute machine learning, statistical analysis, data manipulation, and visualization, elevating the depth and quality of research outcomes. 
• Innovation Catalyst: Continuously explore emerging technology and data science breakthroughs, infusing imaginative research approaches that align with our business objectives. 
• Storytelling Imagination: Use storytelling to create compelling narratives and powerful data visualizations, turning complex data into inspirational and actionable insights for our teams. 
• Collaborative Leadership: Forge strong collaborations with cross-functional teams, encompassing UX designers, marketers, and data scientists, to seamlessly communicate research insights and contribute to a unified vision. 
   

What We Look For in a Candidate

• Proficiency in at least two of the following areas:  
  • Strategic/generative qualitative research 
  • Mixed methods research 
  • Machine learning and data science 

• Exceptional analytical and problem-solving aptitude, adept at deriving actionable insights from intricate data. 
• Imagination and inventiveness to conceive novel solutions to intricate business challenges. 
• Outstanding written and verbal communication skills for conveying research findings and their implications. 
• Proven proficiency in Python or R for machine learning, statistical analysis, and data visualization. 
• Experience in UX Research, Marketing Research, and/or Data Science. 
• Bachelor's degree in Data Science, Computer Science, Psychology, Sociology, Marketing, or a related field. 

• Preferred Qualifications: 
• Master's degree in a relevant field. 
• Track record of integrating diverse research methodologies for strategic insights. 
• Familiarity with advanced data visualization techniques and tools. 
• Demonstrated application of creative thinking to research methodologies, yielding innovative solutions. 
• Contributions to relevant industry conferences or journals. 
   

What to Expect Next

Requisition #: 330766

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.