Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Marketplace Trust & Safety Team

The Marketplace Trust & Safety Team works on some of Thumbtack’s most interesting and challenging issues. We pride ourselves on providing a safe, high-quality experience for Thumbtack pros and their customers. Our team leverages technical, design, and operational solutions to promote trust on Thumbtack. We are developing cutting-edge strategies to mitigate risks to our users both online and in the real world. Thumbtack’s success is dependent on gaining and maintaining the trust of the customers and professionals that use the platform.

About the Role

As a Risk Analyst on the Marketplace Trust & Safety team, you will develop and lead initiatives to measure, mitigate and prevent issues before they occur and promote trust on Thumbtack. You will work cross-functionally to create and advise product features and policy development, as well as design operational processes.

You’ll be a part of the team that seeks to provide a uniformly excellent experience to our users and will participate in the thinking on a range of important and complex issues in today’s evolving marketplace. Day-to-day activities will be distributed between analytical projects, policy design and creation of operational processes.

Responsibilities

• Support the Marketplace Trust & Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers.
• Proactively analyze large datasets to derive new recommendations for improving trust & safety on Thumbtack.
• Develop data-driven policies and processes to improve the efficiency and effectiveness of MTS engineering and operational efforts.
• Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders.  
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure MTS goals are included in new product features.
• Contribute to our team and company culture through peer collaboration, training, coaching and personal development.

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Proficiency using SQL or other query languages experience
• Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience
• Experience using advanced Excel functions or Google Sheets  
• Exceptional analytical, problem-solving, and strategic thinking skills
• Excellent decision making skills with the ability to process large amounts of data to determine the best possible solution
• Strong cross-functional teamwork and project management experience and excellent written and verbal communications skills

Nice-to-Have Qualifications

• Experience with building dashboards on Tableau
• Previous experience in one of the following fields: fraud, risk, consulting, data analysis, or operations.
• Experience creating a complex process and teaching others how to run it.
• Project management experience.

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, electricians, personal trainers, even math tutors. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

• See what it’s like to work here  
• Meet the pros who inspire us
• Follow us on LinkedIn  
• Virtual first is here to stay

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. 

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under the California Consumer Privacy Policy Act contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.