Who We Are:

What We Do: 

The B2B Operations team is driven to make the world happier and healthier by creating leverage for the larger B2B organization. We act as trusted partners to the Sales, Marketing, Account Management, Product, Engineering, and People teams, leveraging data to drive continuous improvement and efficiency on all fronts. On the Ops team, we highly value collaboration, learning, and curiosity!

What You'll Do:

As a member of the B2B Operations team, you will directly contribute to optimizing the speed and efficiency of the B2B organization at Calm. You’ll partner closely with Sales Operations Managers to streamline our processes that serve the business. To ensure adoption and actionability, you’ll also have the opportunity to collaborate with Sales Leadership on day-to-day operations to ensure successful growth. You can work with a high degree of autonomy, seek out answers to questions, and leverage best practices and past experience to design scalable solutions. Top candidates will come from backgrounds where they have seen rapid growth and scale and are able to work under time-sensitive scenarios.

• Develop data-focused insights into business performance based on understanding of key business drivers
• Uncover areas of revenue opportunity via analysis of CRM data
• Weekly/monthly reporting builds (and maintenance) in Salesforce for various team members; as well as ad hoc reporting to leadership. 
• Present analyses and lead discussions with cross-functional stakeholders and executives, spearhead change initiatives
• Partner with Sales Leadership to lead build and analysis of yearly revenue modeling. This includes developing models with complex inputs, such as: quota setting, GTM attributes, business planning, sales optimization, and headcount planning processes
• Effectively prioritize and manage additional ad-hoc requests and responsibilities including troubleshooting, Cases in CRM, etc.
• Ensure territory management excellence for a rapidly-expanding sales organization, including territory assignment, migration of associated opportunities with appropriate splits or holds, and system-related process improvements

Who You Are: 

• Google sheets and/or Excel mastery (complex formulas, pivots, advanced charting, modeling, external data syncing, cross-sheet syncing)
• Extensive experience in Salesforce Lightning (dashboards & reports, custom report types, calculated fields, workflows)
• Salesforce reporting, data syncing, analytics
• Tableau proficiency (SQL a plus)
• Ability to identify manual processes and automate them, taking a holistic approach
• Highly analytical, solution oriented
• Strong communicator, both written and verbal
• Excellent problem-solving skills
• Ability to navigate complex cross-functional situations
• Ability to thrive in an ambiguous environment with a high degree of autonomy
• Relentless attitude towards process improvement
• Strong organizational, project management, and analytical skills
• Early-stage experience in a fast past, high growth company

Nice-to-Haves: 

• Consulting and/or investment banking background (heavy modeling is ideal)
• Bachelor’s degree in Data Science, Finance, Math, Business or other relevant subject areas
• Familiarity with with Confluence, Jira, and Asana for documentation and work-planning