GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
Location: Bay Area, CA
As Senior Business Operations Manager for GoDaddy.com, you’ll work across product and marketing teams to drive growth in customer retention, LTV & NPS. You will be responsible for building a deep understanding of the business drivers for customer success and will use that understanding to identify and prioritize new opportunities with partner teams. You will also partner with senior leadership to make business-critical decisions on how resources should be invested in order to meet growth targets, and will track progress on strategic goals.
The ideal candidate should be deeply analytical, have a strong business acumen and exceptional communication skills.
What you'll get to do...
Lead new initiatives from prioritization to test & iteration
- Develop the financial model & business case for new growth initiatives and partner with PMs, marketers and senior leadership on strategic priorities
- Ensure new initiatives are broken down into testable hypotheses and are properly sequenced for delivery
- Work closely with PMs & analysts to draw accurate conclusions from each test and propose next steps & iterations
Become the subject matter authority
- Develop & maintain a deep understanding of your area of the business and effectively communicate business performance to partner teams and senior leaders
- Keep your finger on the pulse of the business and lead efforts to root cause any issues as they arise
- Find opportunities to improve business performance and communicate insights to partner teams
Your experience should include...
- 5+ years experience in business operations, management consulting, product management or business intelligence
- 1+ year experience with SQL
- Ability to handle multiple, simultaneous projects under deadline pressure
- Strong business acumen and the ability to influence partners and stakeholders
- Exceptional analytical and modeling capabilities
- Excellent written, presentation and verbal communication skills, including the ability to clearly communicate complex concepts
- An innate bias toward action and a strong self-starter
We've got your back...
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need help completing an application for a position with GoDaddy, please contact our Recruiting Team at myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
Job ID R010966