Based in sunny Los Angeles, Ritual is a direct-to-consumer health brand that believes it’s crucial to know not just what you’re putting into your body, but why you need it in the first place. 

Position: Senior Manager, Customer Analytics

Reports to: VP, Customer

Location: Remote

The Senior Manager, Customer Analytics will own the tracking and translation of performance metrics into consumer insights that influence strategic decision making across the overall Customer Team at Ritual.  You will bring rigor and sophistication to how we use various data sources to see the larger picture and lead analyses that impact long-term planning. You’ll be joining a team of data-driven marketers and working in close partnership with data scientists, data engineers, and consumer insights experts within an organization that champions the democratization of data.

What You'll Do:

• Own weekly and monthly analytical reporting related to Customer growth metrics and performance against our revenue objectives.
• Partner with Customer Growth & Lifecycle, Customer Experience, and Digital Product teams to develop a roadmap for analytical projects to help enable rapid testing & optimization of email/lifecycle programs, customer promotions and offers, and overall customer marketing activities.
• Develop our ability to understand, segment, engage, convert and otherwise optimize our customer journey through personalized lifecycle marketing.
• Lead and execute on larger independent data analytics projects that use myriad data sources to help see the bigger picture and inform both near-term business-critical projects and long-term planning and prioritization.
• Own the process for and handle ad-hoc data analysis and visualization requests across tools such as SQL, Excel, and Looker to help business leaders make decisions quickly.
• Aid in the centralization, standardization and overall quality assurance of reporting and metrics across the Customer team. Work in partnership with the Data Science team to bring depth and precision to our approach and translate that into insights, processes, and tools for the Business.
• Provide ongoing training and education to team members to help foster our data-driven culture.

Who You Are:

• 4+ years of experience working in customer and marketing analytics for eCommerce and/or Digital Products. 
• Bachelor’s degree in statistics/mathematics/finance/economics is preferred. Equivalent professional or similar experience will be considered. 
• Highly proficient in Excel, SQL, and Business Intelligence tools such as Looker and Tableau. Experience with Python and data warehouses/data transformation (Snowflake, dbt) is a plus.
• Solid understanding of subscription business fundamentals and drivers of retention/churn, lifetime value, and revenue.
• Experience in analyzing marketing metrics to identify cause-effect relationships between marketing levers and outcomes across our customer marketing channels (Digital product engagement, CRM and overall Lifecycle programs, etc.)
• Strong communication, visualization and storytelling skills to deliver meaningful insights to craft business decisions. Ability to communicate well with both technical and non-technical leaders and colleagues. 
• Self-starter, with an appetite to help define the next chapter of Customer Analytics at Ritual.

Since launching in October 2016, Ritual has grown to be a cultural revolution in the health industry. We’re not about pseudoscience, half-truths or health fads. We are simple, effective, and backed by real science. We have some pretty great benefits & perks related to our office environment, however, they have been limited due to the global health situation. See below for our adjusted available perks until we can get back into the office together!

Medical/Dental/Vision/Life Insurance

Healthcare & Dependent Care FSA

Equity participation

401k Match - Up to 4%

Pet Insurance

Free Ritual Forever

Unlimited PTO - 10 days minimum to keep you fresh

18 paid holidays

Bi-Annual Performance Reviews

“Ritual First Fridays” - Entire company takes off the first Friday of each month while we are working remotely

12 weeks paid maternity/paternity leave and we cover health insurance during any additional time taken under-protected baby bonding time off

Flex time for returning to work birth-parents

Childcare stipend (monthly expense)

Work from Home stipend

Maven Clinic, a family planning platform for all Ritual and employees and dependents.

Periodic group workouts with trainers on Zoom

Wellness stipend