So, what’s the role?

Kin’s Product team is the fulcrum that takes our vision of what home insurance should be and makes it real. Our Product Analysts are responsible for the commercial success of the product. We straddle technology and all other business areas to ensure the right work is getting done. 

We are currently looking for a Senior Product Analyst to join our product team, focused on the “bound user” experience (aka when the user is an actual customer with insurance coverage). As a Senior Product Analyst, you will join a team that immerses themselves in the customer lifecycle process, from the moment a customer first “binds” their insurance policy with Kin and all the steps up to when they renew their policy with Kin. Your scope would include opportunities to work with policy underwriting automation, internal and customer claims processes, customer service tools, accounting processes, cross-selling related products and services, and the self-serve and customer automation features of our customer portal. 

There are ample opportunities for us to create an unparalleled post-bind experience for our customers. You will be vital in making that happen and ensuring Kin’s success countrywide.

A day in the life could include: 

• Collaborating with user research and sharing key learnings with your development team, the product team, and the company
• Collaborating with our data science team to determine how to automate manual operations processes
• Digging deep to understand the most significant problems that face our users and working with design and engineering to develop and test solutions, supported with data
• Creating and managing prioritized product roadmaps of epics that address the biggest business needs and meaningfully impact our OKRs
• Writing user stories that provide all of the details needed by our development teams to develop key features
• Coordinating and leading regular team and stakeholder meetings to both gather feedback on your projects and to share important updates
• Defining, evangelizing, and monitoring metrics that demonstrate product success

I’ve got the skills… but do I have the necessary ones?

• 2+ years as a Product Analyst and/or Product Manager
• Data science and/or data engineering product management and/or analysis experience
• Experience owning process management or process improvement projects
• Ability to effectively communicate with engineers about technical features and product architecture
• Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
• Product Management and/or Product Analyst experience at B2C or other software/technology companies
• Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans
• An eye for great products and willingness to advocate for new features with qualitative and quantitative reasoning
• Ability to communicate with empathy and precision

Oh, and don’t worry, we’ve got you covered! 

• Medical, Dental, Vision, Disability and Life Insurance
• Flexible PTO policy 
• Remote work
• Generous equity package
• 401K with company match
• Parental leave
• Continuing education and professional development
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact