Reporting to our VP of Customer Service and Operations, our Service & Operations Audit Analyst will be a partner and thought leader to Customer Service & Operations Leadership to drive efficiency and scale while decreasing cost to serve. They will be responsible for building and delivering recurring reporting and tracking to annual plan targets. They will also proactively monitor, identify, and analyze root causes to business trending. They will be able to summarize their analytical findings and simply communicate their results in dashboards and presentations in a way that creates shared understanding.
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