**This is a remote role**
Summary
The Solutions Analyst is responsible for enhancing and providing ongoing maintenance and recommendations for Loyal's "Guide" (chatbot) product. In this role, the Solutions Analyst will be responsible for working closely with Strategic Account Managers and Loyal customers in implementing and maintaining Guide dialog responses through the entire customer lifecycle. A successful Solutions Analyst will be data-driven and comfortable with manipulating and analyzing data while demonstrating the ability to work both independently and as a team.
Reporting to the VP of Customer Success, the Solutions Analyst must demonstrate extremely strong communication and attention to detail skills. Communication skills are critical for allowing complex technical concepts to be clearly and easily explained to non-technical audiences in order that we build the right product for customers and deliver exceptional customer experiences.
Responsibilities
Qualifications