Job Description 

We are seeking an experienced data analytics professional who understands the strategy and tools necessary to enable Abercrombie & Fitch to better collect and utilize customer data. The ideal candidate is a customer-obsessed, outcome-oriented visionary who can lead and inspire cross-functional teams to develop and deploy data and analytics solutions that deliver value and efficiency for the business.

In this role, you will be responsible for overseeing the requirements gathering, sourcing, data strategy, and implementation of key Data & Analytics platforms to ensure they’re set up to deliver against our roadmap and value targets, as well as ongoing support & backlog grooming of day-to-day platform enhancements. Platforms include our Tag & Consent Manager, CDP, and Adobe Analytics platforms, as well as being a key partner to marketing for Journey Orchestration & Personalization Platforms. This role is heavily cross-functional, partnering primarily with our Global Technology team, Data & Analytics team and other business functions, to successfully translate business requirements into data & platform requirements.

Your responsibilities expand across global markets, with the local marketing and analytics teams being your key customer. Being a subject matter expert on AnF’s data, technology and analytics stack is going to be critical to ensure you’re able to provide the necessary support and education for the marketing teams.

This role will report directly to the Sr. Manager, Data Strategy and will have direct reports.

What Will You Be Doing? 

• Own and drive execution of customer data and analytics platforms (TMS, AA, Consent) to support vision and roadmap
• Ensure requirements and setup align with the broader vision for how we connect with our leading-edge cross-channel vision for customers
• Lead engagement with markets as it relates to education and support of data and analytics tools and capabilities
• Coordinate closely with key stakeholders within Data Analytics, Marketing and Technology
• Support customer data privacy strategy and vision, translating legal requirements to data and tech requirements
• Own final decisions on backlog prioritization and refinement for owned customer data and analytics platforms

Key Proficiencies include:

• Deep experience in customer data and analytics products such as Tag Managers, Site Analytics tools, CDPs and/or Consent Managers
• Strong acumen in the CRM/ identity resolution space, including knowledge of advanced customer segmentation and propensity modeling techniques
• Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
• Good sense of curiosity with genuine desire to learn and think with agility – identifying patterns/trends and applying them in new and unfamiliar situations
• Strong knowledge of the burgeoning data privacy and regulations landscape
• Robust collaboration skills, with demonstrated experience working cross-functionally
• Understanding of cultural nuances and previous experience working with people of different cultures and backgrounds
• Self-starter mindset with a knack for solving complex problems
• Strong relationship-building skills

What Do You Need To Bring? 

• Bachelor’s or Master’s degree or equivalent work experience
• 5-10 years experience in customer/ site data and analytics space, ideally in retail
• 5+ years working directly in Adobe Analytics, Tag Management systems or CDPs, Tealium experience a plus
• Working-level knowledge of SQL, Python or R strongly preferred

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU