​​About the Role:

Hims & Hers is seeking an experienced analytics leader to manage and grow a team, enabling the Customer Experience (CX) team to make data-driven decisions. Reporting to the Director of Analytics, you will evolve the core operations data infrastructure to deliver a singular goal: every patient gets access to timely, high-quality, affordable healthcare. The Senior Manager will be the key advisor to the CX team to help build the data-driven foundation that powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.

You Will:

• Manage, mentor, and build a high-performing team of analysts who are able to gather and synthesize data quickly and accurately
• Build for scale: proactively identify, codify, and implement a core platform for data-driven decision-making across multiple business lines, modalities, and treatment types
• Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization
• Measure the impact of throughput through the creation of KPIs to help measure against business outcomes
• Lead the team by identifying growth optimization opportunities; collaborating cross-functionally to structure, measure, and execute tests; and driving adoption and knowledge at all levels of the organization
• Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions  
• Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion
• Collaborate with cross-functional partners in data engineering, operations, data science, and finance to define and build data-informed business strategies and roadmaps
• Deliver high-quality insights & dashboards for executive-level consumption

You Have:

• Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders
• Ability to contextualize data and insights within the business context, collaborating with, and communicating findings to the technical and non-technical teammates
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment
• 6+ years experience in a customer experience or customer service-focused role in areas such as data engineering, business intelligence, operations, or analytics
• 3+ years of experience hiring, managing, and developing high-performing teams
• Exceptional SQL skills
• Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, R, etc.)
• 2+ years of experience with ML/ automation solutions in an operational environment
• Advanced degree (MS) in mathematics, statistics, data analytics, or a related field

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote