firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness. 

Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a  supportive culture that prioritizes learning, creativity, and fun.

In this role you will lead the development of our reporting and analytics platform to empower a range of end users including our care teams, and our operational and clinical leadership. You will define business challenges and themes across firsthand, prioritize them in an analytics roadmap, and execute on critical needs with a team of data engineers, analysts, and data scientists. You will also help build and reinforce a data-driven culture across our care teams (our social workers, team leads, and NPs actively use BI tools and dashboards!). You will be building impactful healthcare technology on a modern stack.

You should apply if you are a high performing, data driven product manager who delivers value to the business by diving deeply into complex technical problems. You will be productizing scalable solutions with Firsthand’s Operations, Clinical, and Engineering team as well as ecosystem partners. This is an opportunity to define, launch, and own a major part of a new data platform that drives advanced patient analytics, stratification, and workflows at scale.

As a Data PM, you will:

• Creating nuanced, high impact operational and user insights that empower care teams
• Influencing decision makers in cross-functional teams by (re)defining key metrics of success, building data-driven narratives on improvement opportunities and outcomes
• Partnering with Product, Data Analysts, Analytics and Data Engineers, Operations, and Clinical to ideate, test, and launch product features; own deep-dive analysis of post-launch impact and recommendations for future strategy
• Maintaining a constant pulse on health of the business & product to by tracking KPIs against targets and conducting investigations of key trends and their underlying drivers
• Providing mentorship and best practices for the broader Analytics team

You will be a good fit if you have

• At least 4 years of professional work experience as a digital health or tech enabled healthcare services product manager
• At least 2 years of experience working with healthcare-specific data sets. E.g. Payer Claims, HL7, FHIR, ICD, CPT.
• A proven track record of using data to solve business problems.
• Ability to synthesize data into actionable insights across all levels of stakeholders (business, technical, and executives)
• Excellent written and verbal communication skills, especially in the form of translating technical concepts to business stakeholders.
• Strong SQL proficiency and understanding of data modeling concepts

The experience you bring to this role includes:

• Experience working on products or services that support practices, health systems, payers or other parts of the healthcare ecosystem.
• Experience influencing decision makers across cross-functional teams using insights generated through quantitative and qualitative data.
• Familiarity with using and driving self-service adoption of data visualization tools

For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture.

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you.

Unfortunately, we are not able to offer sponsorship at this time.