About Shift

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process. 

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go. We’ve recently entered the public markets (Nasdaq: SFT) and are experiencing rapid growth. This is a great opportunity to join a hyper growth company changing the world’s largest industry! 

About the Role 

Part of the mission of the Sales Operations team is to enable continuous optimization by documenting and suggesting enhancements in customer engagement and sales performance workflows in order to improve efficiency.  This role will be critical in providing insights and tool suggestions to support execution and optimization of these workflows. As a member of the team, you will be working with sales, product, operations and business intelligence team members and leadership to define and implement our strategy for delivering on this mission. As an analyst in sales process management, the ideal candidate will bring a passion for building, curiosity for problem solving, and a collaborative approach to everything they do. Working closely with cross functional teams on overall sales strategy, day to day sales processes and solving Shift’s most critical challenges will be key aspects in this role.  With over $300 million in newly raised capital, Shift is poised for aggressive growth over the next few years and our Analyst, Sales Process Management will be a vital member of our future success! 

Responsibilities

• Develop and refine SOP documents for various sales positions and customer engagement workflows.
• Proactively identify opportunities in process workflows through analysis of current execution, customer needs, and market comparisons; driving sales and product recommendations to improve upon workflows in place.
• A/B test solutions to enhance business and sales performance through continuous improvement, refined KPIs, and report progress towards goals to management.
• Determine proper sales tools to create reporting that identifies trends, determines root-causes, and provides strategic insights on sales and business performance for each sales role. 
• Manage partnerships with Sales, Product, Operations, and other key business leaders to influence opportunities for improvement as well as strategic vision for growth 
• Become an analytics/data subject matter expert by developing perspectives on key customer behaviors, customer interactions with our services and key sales/customer touchpoints. 

Requirements

• 3+ years of sales operations experience, preferably with a focus on sales process analysis to improve efficiency and effectiveness.
• You are highly analytical and data-driven -- you can execute on complex analyses, suggest areas of opportunity, and define, measure and report on performance across multiple KPIs (sales, operations, etc.) while working cross-functionally to deliver results.
• Experience with CRM(s), BI tooling, data analysis techniques and process mapping software (Salesforce/Hubspot; Tableau/Periscope/Looker;  Microsoft Visio/LucidChart, etc.)
• Detail oriented and expert in both qualitative and quantitative analysis with a passion for delivering actionable insights to key stakeholders.
• Excellent written and verbal communication skills, with great meeting time management, and people skills.
• Ability to lead and execute a project from start to finish with independence, creative thinking, and resourcefulness, with a desire to roll up your sleeves and get any job done.
• Collaborative contributor who enjoys having fun at work, loves a challenge and wants to grow professionally. 

Who We Are

At Shift, we’re all about growth - which means people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” - so we don’t expect you to be one, either! We’ll take the open-minded go-getter over the pure subject matter expert any day. In that spirit, we also care about building a diverse and inclusive workplace and company. To put it simply, cars are meant for everyone, so we believe our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon!)