About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We 're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

As an Analyst at JustAnswer, you will work on high impact analytics initiatives with the goal of rapidly growing the business and creating an excellent customer experience. You will contribute to developing ideas that guide product & marketing strategies and drive measurable business impact.

You will actively participate in strategic discussions and work cross-functionally to analyze consumer needs and make data-driven recommendations.  By harnessing the power of business analytics, big data, a/b testing, and statistics you will create analytic tools that fulfill key business needs, and help thousands of people across the world.

Using your strong analytical skills, you will work with analytics managers to deliver end-to-end analytical solutions: from developing an analytical framework for a business problem to generating insights that lead to actionable business recommendations.

You will work on challenging business questions like:

• How do we segment our customers for targeted experiences?
• What new opportunities should the company pursue and what are the expected outcomes?
• How can we improve our operations to deliver better customer experiences?
• What can we do to further engage our customers?
• What should be the key metrics for various A/B tests, how long do we need to run them to get statistically significant results; which test variation should we take normal?
• What are the structural, content and engagement factors that are highly-correlated with pages that rank well / draw organic traffic?
• How do we optimize our funnels to maximize revenue? 

Duties and Responsibilities

• Work with business partners to understand key business problems and areas of opportunity
• Translate business problems into analytical framework and insights back into actionable recommendations
• Through analytics, identify new high-impact areas of opportunity for the business
• Be responsible for the day to day delivery of analysis that helps the organization assure that we are making the best informed decisions possible.

Qualifications

     Skills

• Bachelor’s or advanced degrees in business, finance, economics, or related degrees
• At least 2-4 years experience in a highly analytical consumer business
• A demonstrated track record of delivering superior insight using data
• Strong analytical skills; detail-oriented problem solver
• Strong SQL skills and ability to efficiently extract data from massive, highly complex, multi-dimensional datasets.
• Excellent skills in Excel
• Ability to coordinate multiple tasks, set and negotiate priorities
• Build relationships and work effectively with cross functional team
• Strong communication and presentation / storytelling skills

Preferred Skills:

• 2 or more years experience at a top tier business consulting firm
• Experience with Python, R and/or advanced statistics

     Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

     Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

     Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement

Perks & Benefits

• United Healthcare or Kaiser (PPO, POS, HMO, and HDHP to select from)
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $30 monthly Wellness stipend
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription - access to 12,000 experts in over 700 categories!
  
  

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

#LI-REMOTE