About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture  

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We 're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

About The Role

The Analytics Project Manager at JustAnswer supports a talented Analytics team in the work we do supporting our community of partners across the company.  The role has overall leadership responsibility for the planning and delivery of complex JA partners, product development, and Analytics projects and requires a solid history of delivering within a technical environment. This position requires a high level of leadership, planning, communication skills and problem-solving skills.

Duties and Responsibilities

• Responsible for ongoing productive client/stakeholder relationships
• Provide the leadership and discipline to achieve combined partner and Analytics team goals and objectives
• Responsible for:
  • Project schedule and completion
  • Partner relationship management
  • Allocation of resources
  • Consulting with partners on issue resolution

Qualifications

     Skills

• Bachelor’s degree (or higher)
• 3+ years’ minimum experience with the following:
  • Leading technical and business systems projects
  • Lean development practices
  • Documentation led development
  • Working within Scrum and Kanban frameworks
  • Developing project management methodologies
  • Leading complex projects / programs
  • Data integration or infrastructure
• Project Management (MPM, PMP etc.) and/or ITIL Certification preferred
• Working Knowledge of:
  • Project Management methodologies including Waterfall and Agile
  • Tools to report on risks in project schedule; knowledge of corrective action steps to reduce risks and mitigate problems
• Proven ability to:
  • Lead and facilitate tough discussions and develop and present professional presentations with management and partners
  • Effectively communicate and build strong business relationships with all levels inside the organization
  • Effectively create an effective team environment, negotiate, solve problems and conflicts, and manage resources
• Strong management, and organization development skills
• Excellent customer service skills, with ability to work in a team environment and rapidly changing environment

     Collaboration

• Ability to work both independently and collaboratively
• Promote co-creation and encourages others to participate; works smoothly across all levels and departments
• Manages time and meetings effectively, properly leveraging managers' time

     Communication

• Excellent interpersonal and service-oriented skills
• Proactively shares appropriate level of information across teams
• Actively listens to others and ensures they are understood

     Leadership

• Strong project management and organization skills
• Self-starter who is action-oriented and leads by example
• High-level of accountability and acts an owner, develops effective short and long-term plans and goals
• Provides timely, effective and meaningful feedback that motivates others to improve performance
• Builds and/or supports a high performing team; recognizes and rewards achievement

Perks & Benefits

• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending 
• Dental & Vision
• Employer paid Long Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $30 monthly Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons 
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays 
• 401k with company matching 
• Paid parental leave 
• Charitable donation matching
• JustAnswer subscription - access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events. 

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

#LI-REMOTE