Chatbooks
Provo, UT
51-200 employees
Chatbooks is the ridiculously easy way to share, print, and enjoy your family memories.
Prior Listings
Analytics Manager
Analytics Manager
This job is no longer open
About Chatbooks
Chatbooks invented the world’s first subscription photo book, which makes creating photo books “automatic” for its customers. By focusing on four core values—beyond easy, super affordable, great quality, and amazing service—Chatbooks has become a beloved brand of parents everywhere.
Here’s a little video about how Chatbooks started: https://youtu.be/5SW8_8CEvQo
Learn more in Chatbooks’ viral “Real Mom” video—100 million views and counting! http://bit.ly/2m9UYQr
About the Team
We have a high-performing ALL-STAR culture and team and are headquartered in Lehi, UT. We offer a competitive compensation package including salary, bonus, equity program, health benefits, untracked PTO, and lots of flexibility.
The “Big Why” driving the company’s mission is to help strengthen families so Chatbooks co-founders Nate and Vanessa Quigley have deliberately created a company culture that’s supportive of employees’ whole lives. Their goal is that everyone on the team can put this mission into practice in their own lives, whether that’s flexibility to go to a child’s dance recital, hit up the gym during lunch, or go off-grid for a week to recharge.
Chatbooks strives to be an employer-of-choice for women and parents by offering flexible working options and strongly supporting women in leadership roles. Women currently make up 60% of the company’s leadership positions.
At Chatbooks, we have put incredible focus into building a team of high-performing “All-Stars.” All-Stars have 5 characteristics: Grown-Up (you manage yourself and your time & handle disagreements without drama), Ship (you get things out the door efficiently, and manage shifting priorities), Amazing (your work is simply AMAZING!), Optimistic (you share solutions instead of problems), and Kind (you’re consistently kind to teammates and partners). If this sounds like you, we’d love to talk!
As a Manager on Chatbooks’ Strategy & Analytics team, you will help answer critical business questions, find insights that drive decision-making, and take ownership over parts of our analytics infrastructure. This Player/Coach role requires a unique blend of skills - outstanding strategic thinking, superb technical ability, a passion for problem-solving, and excellent leadership and communication. Someone who can get in the weeds while maintaining sight of the big picture. Someone who is strategic and loves to drive change, but also has no problem getting their hands dirty and using their technical prowess to get stuff done. Someone who can translate complex information and analysis into digestible, actionable insights that drive our strategy and decision making.
The Strategy & Analytics Team supports all groups across the business, including Product, Marketing, Finance, Operations, and Customer Support. Some of our team’s past projects include calculating the lifetime value of users to inform A/B test and advertising ROI, identifying users most likely to cross sell into new products, creating a customer quality score used for prioritizing customer support tickets, building a model for monitoring and improving costs, and working with our developers to improve app performance.
Job Responsibilities
- Become an expert on all aspects of Chatbooks’ product, user, marketing, and other data
- Ensure we always have the data we need and that our data and reporting are accurate, timely, and valuable
- Proactively identify strategies for creating additional value for our customers and business
- Collaborate with leaders across the company to implement/improve regular reporting and provide proactive insights for effective decision making
- Coach junior analysts, helping them improve the quality of their work, up-level their business and technical skills, and make progress in their careers
- Organize and drive successful completion of analytics initiatives through effective project management and cross-collaboration
- Help make data one of Chatbooks’ competitive advantages
Requirements
- 3+ years of data analysis experience
- Strong SQL proficiency and ability to work with data (e.g. you have no problem regularly leveraging CTEs, self-joins, window functions, etc)
- Proficiency in python for analysis, glue work, and orchestration
- Experience with ETL and data manipulation, organization, and cleaning
- Experience modeling data lakes or data warehouses (e.g. Snowflake and dbt)
- Competency in using reporting and visualization tools (e.g. Tableau)
- Strong leadership and communications skills
- Able to think strategically and tackle open-ended problems
- Detail-oriented, organized, and a good team player
- Openness to giving and receiving feedback
Preferred Qualifications
- 4+ years of experience working with data
- Previous experience mentoring/coaching other analysts
- Previous experience with machine learning and predictive analytics
- Excellent project management skills (communication, organization, getting buy-in, execution, etc)
- Expertise in a particular domain (product, marketing, operations, etc)
Benefits & Perks You’ll Enjoy
- 100% Coverage of medical, dental, and vision, group life and long-term disability insurance
- Generous paid Parental Leave
- Paid Holidays & Unlimited PTO with a recommendation to take 1 week off every quarter
- Two week Winter Break
- Stock option grants
- 401k/Retirement Plan
- Office Located in the heart of Silicon Slopes with the option to work 100% remotely
- Company sponsored WFH Setup
We are committed to providing an inclusive work environment—where we welcome, celebrate, and honor varying backgrounds, beliefs, and perspectives—because it makes our business better. We fully embrace diversity, equality, and inclusion as guiding principles as we build our company and grow our team. We are passionate about creating an amazing workplace where you can be yourself and bring your best self to work. Our commitment includes equal employment opportunities regardless of race, color, religion, ancestry, national origin, sexual orientation, age, gender, gender identity, disability, parental or pregnancy status, marital status, or veteran status.
This job is no longer open