About the Role
What you will do
- Work closely with product team and data teams on data needs of ARO projects
- Be specialist in ARO data to support analysis and communication of missing/incorrect data
- Run monthly reports needed by ARO projects
- Analyze data to identify gaps and work on resolving it
- Be an internal point of contact for data related issues within ARO to communicate and solve the issue by working with internal teams
- Perform ticket management using Salesforce
- Be responsible for product support and maintenance
- Monitor customer data using sftp, data management and SaaS tools
- Maintain configured logic & data using GUI
- Help with Ad hoc customer requests for AR data
- Help internal team with data inquiries
What you will bring
- Strong data visualization skills using Tableau, Power BI and similar tools
- Proficient in SQL to run queries
- Proficiency with Microsoft Office, especially Excel
- Experience in denial management and understanding of AR follow up
- Expertise in healthcare revenue cycle, including business office functions like billing, AR management, underpayment reviews and Insurance eligibility
- Strong verbal and written communication skills as well as interpersonal and relationship building capabilities.
- Experience with Salesforce ticket management
- Technical competency with revenue cycle products demonstrated through previous product and/or business roles.
- Demonstrated ability to work directly with clients and convey expertise and confidence.
- Strong quantitative and problem-solving skills. Proven ability to think creatively about how to solve problems
- Strong analytical skills, including a desire to logically solve business and technology problems
- Demonstrated ability to manage multiple tasks in a rapidly changing environment requiring quick turnaround and quality output
- Demonstrated ability to work in a collaborative and matrixed team environment.
What we would like to see
- Experience in file monitoring
- Bachelor’s degree in a related field
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive’s Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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