Reporting to the EVP, Customer, the Business Analytics Manager will work to provide key insights into deployment performance to ensure effective management of resources and projects within the Implementation organization. By effectively managing backlogs, ensuring customer and product readiness, and identifying revenue opportunities, you will contribute to the organization's growth and customer satisfaction. Your strategic thinking, project management skills, and ability to collaborate with various teams will be essential in achieving deployment excellence.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Manage and track the sum of recognized and unrecognized revenue in the backlog and working with leadership to adjust priorities to meet changing business needs
• Work closely with Customer Success teams to understand customer requirements and provide guidance on the deployment process.
• Collaborate cross-functionally to develop strategies for leveraging deployment activities to drive additional revenue.
• Act as a trusted advisor to senior management by providing strategic recommendations based on market analysis, revenue projections, and industry insights. 
• Assist in decision-making processes to drive revenue growth and overall business success.
• Gather and analyze deployment analytics data to provide insights and recommendations.
• Present data through compelling storytelling, and create executive-level presentations to effectively communicate the deployment progress, revenue opportunities, and key metrics to the executive team.
• Play a key role in scaling reporting operations by developing and maintaining dashboards that effectively showcase deployment activity and productivity
• Serve as a resource to support day-to-day reporting needs, ensuring accurate and timely delivery of deployment-related analytics
• Collaborate with Implementation Leaders to drive better business processes that allow for measurement and analysis every step of the way

What We'll Expect From You

• 5+ years of experience in effectively managing backlogs, prioritizing tasks, and driving successful deployment outcomes
• Analytical mindset with the ability to identify revenue opportunities and drive business growth
• Proficient in Microsoft Excel or Google Sheets- you can maintain spreadsheets and perform complex functions 
• Outstanding ability to clearly and thoughtfully articulate problems and resolutions, and communicate complex concepts effectively to Executive Leadership
• Ability to collaborate cross-functionally internally to advocate on behalf of our customers and their needs, and work independently when needed.

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $105k - $135k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. If you require further accommodations or have questions regarding accessibility, please contact us at talent@olo.com.

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