Data Analyst, Consumer Insights (USA)

Olo

Data Analyst, Consumer Insights (USA)

This job has closed but is shown for context on data science work at Olo.
The Customer Insights Manager develops and runs a business intelligence program to provide our customers and team with applicable insights, industry trends and the usage, health, and return on investment of the Olo platform. You will report to Sr. Director, Customer Team Operations.
At Olo we believe that data should support much of our customer team strategy. An insights program will allow us to better understand and, in turn, improve how our organization engages with our customers. It will allow our marketing team to develop more valuable content, our Sales team to become more engaging, and our support team to become more efficient.
You will have experience as a Business Analyst or Data Analyst (focused on Customer insights) and be able to work with our teams to create Customer-based insights. You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC on the 82nd floor of One World Trade Center.

What You'll Do

    • Using Olo's multiple data stores/sets, provide insight into the value of the Olo platform both internally (Olo teams) and externally (Customers and Partners).
    • Support the Customer Success Team by providing appropriate insights and narrative for our Customer Business Reviews.
    • Maintain Olo's data-driven approach to Customer Health Scoring.
    • Drive customer and operational insights by defining important metrics for the Customer Success Organization - product usage, time-to-value, NPS, customer health, adoption and engagement, MRR/MCV.
    • Manage all ad hoc reporting requests.
    • Provide insight for the Customer Teams into industry trends.
    • Work with the Customer Experience Program Manager to bring insight to the NPS and Business Review programs.
    • Work with the Olo Product team to improve Olo's customer-facing insights capability.
    • Work, as part of an organization-wide data governance team, to determine policies and rules to ensure data quality and operational security.

What We'll Expect From You

    • Bachelor's of Science Degree in related field
    • 3+ years of experience in data analysis.
    • Experience with SQL and Looker (or equivalent BI tools)
    • A passion for analyzing data to find meaningful insights
    • Outstanding ability to thoughtfully explain problems and resolutions.
    • Top-notch communication and the ability to educate our teams on insights. You can build the insights and speak to what they mean.
    • Legally able to work in the U.S.

 


About Olo
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand's own website or app, third-party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform for over 400 brands, such as Applebee's, Checkers & Rally's, Cheesecake Factory, Shake Shack and more. Learn more at www.olo.com.
Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 65% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, company equity, a generous parental leave plan, and perks like FitBits. Check out our culture map: https://www.olo.com/images/culture.jpg.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.
Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
This job has closed but is shown for context on data science work at Olo.
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