See yourself at Twilio

Join the team as Twilio’s next Business Operations Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to assist in the management of  IT & the office of the CDO Operations to better align with Twilio business strategies. In this position, you will interface with cross functional teams to understand and communicate business requirements across multiple Twilio business units, collaborate with Sourcing, Procurement & Finance teams, build vendor relationships and assist with the compliance of established service level agreements, standard operating procedures and governing policies applicable to Business Operations and adjacent functions.

Responsibilities

In this role, you’ll:

• Assist in monitoring performance against operations goals - assist with the development of reporting and auditing processes used to analyze operational effectiveness for assigned commodities. 
• Perform data analysis to assist in driving strategic initiatives, cost reduction and efficiency gains.
• Monitor and track assigned KPI’s - develop containment and corrective action as required.
• Collaborate with stakeholders and Twilio leadership to identify opportunities and develop solutions identified through risk mitigation and continuous improvement suggestions.
• Assist in the development of IT/CDO vendor relationships.
• Process new and recurring purchases per the established intake workflows.
• Drive IT/CDO purchase request/order management for assigned categories and policy and/or standard compliance.
• Independently manage assigned ServiceNow tickets - L3 is responsible for higher spend threshold and complicated requests.
• Recommend new workflows and improve upon existing workflows - includes the development of standardized documentation to be created in collaboration with Business Operations Management.
• Invoice and commodity spend management + associated reporting
• Invoice reconciliation (PO and PCard)

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's or Associate’s degree in business administration, management or related field.
• 3+ years previous experience in IT, business, finance or supply chain related fields.
• Experience with forecasting models, interpreting financial data, budget allocation and KPI tracking.

• Previous purchase requisition/order, invoice reconciliation and vendor management experience.
• Familiarity with statistical models, forecasting, process creation and/or technical writing.

Desired:

• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Expert level organizational skills - keen eye for detail.
• Strong problem solving capability.
• ServiceNow, JIRA and/or Oracle experience.
• Agile, Lean Six Sigma experience or  related professional certifications.

Location

This role will be remote, and based  in Colombia. Approximately <10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.