At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit more about this role:

Devoted Medical is a virtual-first provider organization. As a Clinical Productivity Operations Associate you will help our service lines effectively deploy our virtual and in-home clinical teams. You will have the opportunity to help us optimize capacity planning and improvement initiatives across our rapidly scaling clinical service lines. 

You will work closely with the Senior Program Manager, Clinical Productivity and each of our service line leaders to help us build and manage forecasts and capacity plans, develop and manage to volume targets, and address areas of waste or inefficiency that reduce the number of patients our providers can effectively care for.

This role is critical to improving the Devoted experience for both frontline teams and members alike. 

Responsibilities will include:

• Enable service lines to achieve utilization goals through conducting time studies, forecasting, scheduling and real time management

• Develop high quality forecasts and build “what if” scenario models - partner with service line leaders to achieve appropriate staffing levels and performance targets

• Contribute to the build out and execution of a capacity planning function to further develop this capability within the Devoted Medical organization

• Monitor weekly and daily contact, visit, and program enrollment volumes, shrinkage, and other critical staffing metrics as measured against forecast & report out on trends and opportunity areas. Work with service line leaders to reallocate resources as necessary 

• Support service line leaders in scheduling of daily/weekly off queue activities to minimize impact on our productivity (i.e. training, meetings, outbound campaigns, etc.)

• Build and manage dashboards to monitor daily/weekly/monthly performance reporting

• Through data and insights, proactively identify key areas of improvement in how service lines operate and how our productivity tools can be a better resource for frontline teams

• Organize clinical productivity projects and tasks, and establish timelines for completion

• Support service line leaders in the execution of productivity improvement initiatives

Attributes to success:

• The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not

• Ability to adapt to change quickly and strong ability to problem solve

• A super proactive “get it done” attitude- and the skills to back it up

• Strong written and verbal communication skills, including data presentation

• Strong attention to detail, organized and thorough

• Ability to coach and collaborate with team members to promote optimal use of time

Desired skills & experience:

• 3+ years of experience driving operational performance improvement with data

• Fluent in Excel/Google Sheets and building models to support analytics and planning; ability to self-serve data with SQL queries a plus

• Comfortable using Google Suite to build reports, charts, graphs to conduct analysis and share performance data

• Strong analytical and troubleshooting/problem solving skills

• Strong project management and organizational skills

• Ability to engage with stakeholders (members, colleagues and clinicians) from a variety of backgrounds, organizational levels and cultures

• Experience with health care provider capacity management a plus

Salary Range: $71,250 - $78,750 annually

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Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus or commission eligibility for all roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.