About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Clinical Scheduler and Capacity Analyst is responsible for ensuring that we have a solid operational foundation by supporting sustainable processes and ideating on potential improvements to our membership and clinical experience. This role is the main point of contact for coordinating the schedules for Parsley’s Clinical team including Doctors and Health Coaches. The Capacity Analyst will utilize strong organizational ability and a proactive mindset to ensure effective administrative and scheduling support to our care teams. This role reports to the Health Outcomes Program Manager.

What you’ll do:

• Support the day-to-day operations of calendaring and scheduling clinical visits and coordinating company wide event scheduling. 
• Onboard new clinical employees to our scheduling system and serve as the main point of contact for all related questions across the organization related to scheduling.
• Collaborate with clinicians and health coaches to build and maintain calendars in our scheduling platform. 
• Work cross functionally with Clinical Operations and People team to coordinate any clinical team changes that impact scheduling. 
• Specific responsibilities will vary, but may include calendar audits and adjustments, arranging provider coverage, and tactical, one-time projects that directly impact capacity metrics. 
• Report out on a weekly basis on capacity related metrics such as visit availability, wait times, and clinical time utilization.
• Review calendar data with an analytical mindset to make ongoing recommendations on how to maximize  capacity for growth and member retention.

What you’ll need:

• Bachelor’s Degree 
• At least 2 years of healthcare experience, specifically working directly with a clinical team.
• Familiarity with scheduling software, such as Acuity and data visualization platforms, such as Looker.
• Strong communication skills, team player is a must. 
• Demonstrable attention to detail with a knack for organization and clarity.
• A focus on details and technology, and a drive to understand how things work. You are meticulous and don’t let anything slip through the cracks. 
• Experience using data to inform and ultimately solve problems. 
• A sense of ownership of assigned tasks, and always looking for the best solution with a proactive, continuous improvement mindset. 
• Flexibility - things change often and we need someone who can roll with the punches and adapt quickly.

Benefits:

• Competitive compensation package
• Meaningful equity stake
• Complimentary Parsley Health Complete Care membership
• Medical, Dental, and Vision insurance
• 401K + Employer Matching
• Parsley Health Store: discount on applicable products
• Flexible work environment
• Generous 4+ weeks of paid time off
• Annual professional development stipend

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

​​We also recognize that some people - particularly underrepresented groups, such as women and BIPOC - aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.

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