Why Gainsight?

At Gainsight, our mission is to be living proof you can win in business while being human first. Our values — Golden Rule, Success for All, Child-like Joy, Shoshin, and Staying Thirsty — guides us towards that mission.  

Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.

Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America and EY’s Entrepreneur of The Year. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.

With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Gainsight team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and customer impact, giving you the opportunity to apply and grow your expertise.

Summary:

Gainsight is seeking an Analyst to join our Customer Success (CS) Analytics team within the RevOps organization. The Customer Success Analytics team is responsible for generating key insights into the performance of Gainsight's CS organization. 

In this role, you will be responsible for conducting regular reporting and analysis of CS team performance. You will develop hands-on experience with all stages of the analytics and reporting process including scope definition, data sourcing and extraction from multiple systems and data sources (Salesforce, Gainsight), analysis/reporting execution, and preparation/communication of deliverables.

If you have prior analytics experience in a SaaS company, have a passion for problem solving, analyzing data and finding opportunities to build efficiencies into every process this role will be a great fit for you. 

What you will do:

• Maintain and improve Executive dashboards and analysis based on customer health data
• Maintenance and develop dashboards in Gainsight and Excel/Google Sheets
• Production of ARR Net Retention forecasting and reporting
• Supporting the business with quick turnaround on ad hoc data analysis requests
• Administration of key data pipelines between Gainsight and SFDC

Who you are:

• 1-3 years of experience with analytics and reporting, preferably with exposure to SaaS KPIs
• Demonstrated ability to translate business requirements into required analysis
• Extremely detail oriented
• Passionate to engage with cross-functional teams for the deliverables
• Contribute to regular status meetings with the project team, and stakeholders.
• Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
• Produce process related documents and supporting materials
• Provide updates, status, and next steps through email on a regular cadence through Slack  and Email
• Track time, progress, goals, and deadlines

Required Skills and Technologies:

• Microsoft Excel - Intermediate to Advanced (pivot tables and advanced functions)
• Google Sheets/Docs - Intermediate to Advanced (pivot tables and advanced functions)
• Exposure to Gainsight a significant plus, you may have been a Gainsight admin
• Exposure to financial modeling a plus
• Salesforce Classic - Intermediate to Advanced
• Salesforce Lightning - Basic to Intermediate

Job Benefits

At Gainsight, our mission is to be living proof you can win in business while being human first. 

Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Here are our 5 core values 

• Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
• Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
• Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
• Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 
• Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more.  

Why You’ll Love It Here

• Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. 
• Our Leadership: We offer the leading tech solution for driving Customer Success.
• Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
• Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
• Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
• Our Clients: Big companies like Box, Adobe, Marketo, and many others.
• Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.