Prior Listings
Customer Growth Analyst
Customer Growth Analyst
This job is no longer open
WHAT WE DO
At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.
We are committed to reimagining home cooking regulations around the country to help put people back to work following the COVID-19 pandemic and have raised nearly $30M from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!
ROLE
Data is an integral part of Shef’s decision-making process and learning based culture. As a key member of Shef’s Growth Team, you will help answer the question: How can we dramatically increase the number of people who buy from Shef? The ideal candidate has a successful track record of research/analytical success, experience not only reporting on results but influencing and directly executing/managing projects under short timelines, and is excited to spearhead novel analyses in support of team and broader business goals. This role reports directly to the Head of Growth, an Executive Team member.
RESPONSIBILITIES
- Drive long-term growth of Shef by identifying, analyzing, and interpreting trends or patterns in complex data sets to develop a thorough understanding of Shef’s products, users, acquisition, and lifecycle marketing
- Run exploratory analysis that uncovers new areas of opportunity and quickly assess the potential upside of a given opportunity
- Work closely with marketing, design, product, support, and engineering to execute projects to drive insights that lead to customer growth
- Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure
- Own Growth Analytics and monitor, optimize, and report on marketing and growth metrics and split-test results. This includes building custom reports to make key performance indicators and insights available to the entire company; including the Executive Team
- Effectively present and communicate analysis to the company to drive business decisions
QUALIFICATIONS
- Must be self-directed, organized and detail oriented as well as have the ability to multitask, prioritize and manage a project queue, and work effectively in a fast-paced environment
- Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions, and work independently to drive projects to conclusion
- Experience using advanced SQL to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics and Excel
- Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques
- Active team player, excellent communication skills, positive attitude and good work ethic
- You come up with creative solutions to challenging problems
PREFERRED
- Prior experience working with growth teams (including marketing, product, engineering, and data science) in a rapidly growing company
- Experience with R, PHP, Python, Segment, and Amplitude
- Experience with ETL pipelines and data management/manipulation
- Experience working in a marketplace or e-commerce business
- BA or BS degree in a quantitative field such as economics, mathematics, statistics, or computer science/engineering
At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.
Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.
For individuals who require an accommodation during the interview process, please advise your company contact.
Note: Please protect yourself from job scams! Do not respond to fake employment offers for Shef from third-parties.
Shef will never ask for money or fees at any point during the interview process; if you are being asked to send money as part of your interaction do not send money.
Shef does not ask applicants to communicate through Telegram, Skype or WhatsApp. If you are being asked to download a third party app to communicate for a job interview, do not download.
Shef posts all legitimate job openings on our jobs page. You may come across job postings on various job boards. Any legitimate role on a third party site will also be posted on our careers page. Please verify a role exists or apply directly at https://jobs.lever.co/shef.
If you come across any of the situations above, please report them to recruiting@shef.com.
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This job is no longer open