Job Description

SUMMARY: The CX Data Analyst will play a crucial role within the Customer Experience (CX) department. This position is responsible for managing and analyzing data related to customer feedback and retention, utilizing a range of advanced tools and techniques to provide actionable insights and drive continuous improvement in customer satisfaction.

ESSENTIAL FUNCTIONS:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Survey Implementation:
  • Utilize Qualtrics to build and deploy surveys
  • Manage the distribution of surveys to the target audience.
  • Monitor survey progress and ensure a high response rate.
  • Troubleshoot issues during the survey process.
• Data Management:
  • Collect and organize survey responses.
  • Ensure data integrity and confidentiality.
  • Utilize Snowflake and Qualtrics for data management and analysis.
• Analysis and Reporting:
  • Analyze survey data using statistical methods and software.
  • Utilize Power BI and Qualtrics for data visualization and reporting.
  • Interpret results to identify trends and insights.
  • Prepare detailed reports and presentations for stakeholders.
• Communication and Coordination:
  • Collaborate with stakeholders to understand survey needs and objectives.
  • Coordinate with team members and external partners.
  • Provide training and support for survey administration.
• Quality Assurance:
  • Ensure surveys meet quality standards and compliance requirements.
  • Conduct pre-survey deployment testing to refine methodologies.
  • Continuously improve survey processes based on feedback and best practices.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:   

• Bachelor’s degree in computer science or data analytics AND
• 2-4 years of experience as a data professional in the education industry OR
• Equivalent combination of education and experience

OTHER REQUIRED QUALIFICATIONS:

• Experience with SQL, Qualtrics, Power BI, Snowflake.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to travel 10% of the time
• Proficiency in Microsoft Excel, Power Point, MS 365; Web proficiency
• Ability to clear required background check

Certificates and Licenses: None required.

DESIRED QUALIFICATIONS:  

• Experience programming with Python and R
• Experience with dbt and GitHub
• Knowledge of JavaScript, CSS, and JSON
• Basic understanding of APIs

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states, D.C.

• Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate this position will pay a salary of $73,674.00 to $95,776.20. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)