The Data Analyst will design, develop and validate reports and metrics to measure business performance across Operations for management purposes.

The Data Analyst is responsible for analyzing operational data to identify performance gaps and unfavorable trends. This role will also help to improve the client experience and operational capability by presenting recommendations for process improvement projects.

What You'll Do:

• Design and develop reports and databases utilized throughout Operations
• Build requested reports within various systems or with data from system extracts to provide to Operations leadership for analysis
• Support project teams with data collection requests and changes to existing reports and dashboards.
• Improve the accuracy and effectiveness of management scorecards and dashboards.
• Increase the usage practices around objective performance data in day to day management activities
• Other duties as assigned

What You Bring:

Bachelor’s degree in business, computer science, information systems or equivalent work experience

Minimum 2 years’ experience

Experience in a help desk/technical support department a plus

Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables

Understanding of report writing required

Experience working with Power BI and other relational databases

Experience with Lean Six Sigma preferred