Now Brewing – Data Analyst, Logistics Services! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Logistics Services team and Logistics Contact Center (LCC) troubleshoot and resolve inventory, ordering, and delivery issues for 16,000 plus stores in the US and Canada. We serve as a primary feedback loop for both company-operated and licensed stores and provide centralized operational support for warehouse and logistics teams to provide alerts and communicate product outages.

As a Logistics Services Data Analyst, you will be responsible for designing reporting, systems and tools that help us maximize the effectiveness of contact center resources and processes, service delivery systems and enhance supply chain performance. With a customer first approach, you will dive into complex systems and data to identify trends, develop performance metrics, and help us focus on areas where our customer needs us most. 

An ideal candidate for this role will have a passion for customer service, be detail-oriented, curious, and enjoy leveraging nuanced systems to craft and share compelling stories.

As a Logistics Services Data Analyst, you will…

• Create and maintain all reporting and data for Logistics Services to provide an overview of provider performance metrics, customer contacts, overall performance, and more.
• Provide insights and produce ad hoc analytics of service issue trends by provider/region/area.
• Assist in creating and developing structured presentations that detail project scope, analyses, and recommendations.
• Define approaches for data conversion and standardization across Logistics and cross-functional teams.
• Produce a weekly business review and effectively present the information to facilitate solutions and decision-making.
• Support system configuration and design (i.e. workflows, attribute information) to properly represent customer data.
• Take ownership and initiative on recommending, developing and implementing contact center reporting changes to enhance the store experience and increase customer satisfaction.

We’d love to hear from people with:

Summary of Experience

• Data Analytics role with emphasis on contact center, Supply Chain or related field with similar complexity – 3 years
• Functional experience in Project Management, agile methodology, writing technical documentation and system design – 2 years
• Gathering business requirements and performing user acceptance testing for data oriented technical solutions – 3 years
• Understanding of the Retail landscape including Store Operations – 3 years
• Storytelling complex ideas and data across audiences with varied experience – 3 years

Required Knowledge, Skills and Abilities

• Bachelor’s degree in computer science, Information Systems or related field or equivalent professional experience.
• Familiarity with native reporting capabilities in contact management platforms such as ServiceNow, Amazon Connect, or comparable.
• Highly skilled and experienced in Excel, Word, PowerPoint, Outlook.
• Proficiency in Alteryx or similar analytics automation workflow tools.
• Strong understanding of and proficient with data gathering, management, analysis, and visualization tools (e.g. TOAD, Tableau, Oracle, Incorta, SQL, Excel, or comparable tools). 
• Proven track record of demonstrating critical thinking, decision making, troubleshooting and problem-solving skills. 
• Detailed oriented with strong analytical proficiency.
• Excellent customer service, verbal/written communication skills, including communicating technical issues to non-technical audiences. 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.