Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

The Data Science team lies at the foundation of Zoom’s success. We are looking for a rock-star to join our team to focus on customer success analytics! With a focus on scaling Zoom’s customer success insights engine in a period of hyper growth, you'll be working cross-functionally with teams of customer success managers, data engineers, and sales on some of the most critical projects in the company.

As a member of the Data Science team, you will play an important role in driving the growth of Zoom by surfacing, analyzing, and reporting on data that drives mission-critical business decisions.

RESPONSIBILITIES:

• Provide Data Science leadership to the customer success team, sales and executive team

• Unlock new opportunities for growth by discovering insights, automate processes, and predictive modeling

• Execute Product driven data projects from database to analysis to insights to presentations

• Write efficient SQL code and build effective Excel models to fuel analytical frameworks and dashboards

• Perform variance analyses against critical benchmarks to identify the root cause behind feature adoption and usage trends

• Build/modify/maintain dashboards and reports to regularly communicate key metrics and KPIs

REQUIREMENTS

• Minimum 3+ years of experience using data to facilitate Product decisions – Product Analytics role or Growth roles

• Bachelor’s or Master’s degree in Business/Economics, STEM Degrees or similar fields

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram