Snapcommerce is a high growth company that sits at the intersection of mobile commerce and fintech. Our flagship product Snaptravel allows millions of users around the world to book their travel over messaging. We are currently in the scale-up phase of the company with plans to grow from ~100 employees to ~300+ employees as fast as possible while maintaining the competitive advantages and culture of being a startup

With a high-performing team of world class leaders, Snapcommerce thrives on tackling complex problems within AI, E-commerce, and Conversational Design to push the boundaries of the value we can add to our user’s lives!

At Snapcommerce, we pride ourselves on the performance-driven environment we’ve created for our team to prosper and excel. Our values are rooted in making data driven-decisions and risk-taking actions that add value to both the user and the company. 

Please note that although this position at Snapcommerce is remote friendly, candidates must be located and authorized to work in the US/Canada as a precondition of employment. Snapcommerce does not sponsor applicants for work visas.

We are looking for a Data Director to lead our Data Analytics and Data Engineer teams in the next phase of growth.  The role will be responsible for building the vision and execution for the data mandate at SnapCommerce, including data infrastructure, analytics and data science. You will work closely with a full-stack team of Data Analysts, Data Engineers, Data Scientists and Analytics Engineers to further enhance how our data team works with stakeholders.

We have a modern data technology stack using Stitch, Airflow, Snowflake, dbt, Looker and a proprietary logging pipeline that manages tens of millions of events per day. We have state of the art Analytic Systems: ingestion, warehousing, analysis, dashboarding and documentation. Some of this role will be to improve those systems, drive business strategy, as well as helping to grow our team of analysts and engineers into subject matter experts with technical mastery. We are looking for someone who can leverage our large-scale data on user-behaviour with our product using predictive analytics, segmentation or other initiatives that deliver business value. In this role, you will be a thought partner with business stakeholders and engineering leaders helping to build upon the algorithms that help provide a better customer experience and drive revenue growth.

Challenges You’ll Solve

• People Leader: You will hire, train, motivate, assign responsibilities, and hold people accountable. You will oversee a team of 8+ analysts and engineers and will design the future structure of the team. You will compare actual versus expected deliverable at high frequencies, and exchange actionable feedback.
• Data Platform Vision: Articulate a strategic vision for your team covering the business plan, technology, tools, and operations, and align that with various other teams across the company. Enforce best practices and workflows that improve the use of data across the organization
• Data-driven Culture: you will be an ambassador for our data-driven culture, taking data and using it to answer business questions and drive strategy & decision making
• Solution Architecture: you will gather and help shape requirements for business initiatives and translate those requirements into designing and building solutions that scale and can be leveraged across applications
• Project Management: you will lead data projects from start to finish, showing your ability to manage scope, work with ambiguity and manage stakeholders
• Data Engineering Health: You will promote the health (integrity, reliability, cost) of our data platform with code reviews, technical mentorship, tech talks (internal + external) and expansion of best practices
• Experimentation Framework: Build upon the framework already in place to support our product team in creating AB testing to drive hypothesis-driven innovation

About You

• You enjoy managing people and are very good at it. That means you’ve had several direct reports for at least 2 years. You’ve demonstrated the ability to develop a team including hiring, coaching and mentoring of team members, but can be hands on when needed
• You have extensive experience working with management teams and using data to influence company direction
• You have worked as an analytics lead and/or data engineering lead in a fast-paced environment (ideally both!)
• You are outstanding at pulling, worked with large sets of complex data and transforming them into structures that are easy to understand
• You understand that some systems need to be built to scale, and others need to be built fast. You can make those tradeoffs and explain them simply to stakeholders
• Extensive experience operating large scale data pipelines and databases.
• You have worked with and designed modern data architecture (Snowflake, dbt, Airflow, Looker) and fluency in SQL, Python or R among others
• You are a problem solver with strong project management skills who can ruthlessly prioritize different business initiatives

Why work at Snapcommerce?

• Work with a group of ultra-smart hard-working talent coming from companies such as Google, Uber, & Facebook
• Join a results-driven organization where performance is measured by your output and not the number of hours you work
• Be part of a 100% transparent culture where every employee has access to board decks, strategy, and financials
• Work on projects that have instant impact, with most engineers pushing code to production within their first week
• Every day you will be helping our customers save money, earn rewards, and experience more of what life has to offer, making this a very rewarding and meaningful career

Our Work Perks

• Flexible working hours with complete work-from-home freedom
• Guilt-free unlimited vacation policy with great employee travel discounts using SnapTravel
• Competitive salaries, equity options, full benefits from day one, wellness budgets and paid L&D
• Generous EI top-up, parental leave, additional vacation and a flexible return-to-work plan
• Continued growth with a generous employee L&D budget and Diversity & Inclusion events
• Guilt-free paid stress days and mental health support

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.