As Director of Data Science, you will lead a team of data scientists to inform, influence, support, and execute data-driven strategy and research in order to improve the lives of the people in crisis. You will champion data-informed culture across the organization to maximize the organization’s impact within the mental health industry. You will be promoting the team’s mission and vision, setting appropriate data-driven goals and selecting research methods that ground decision making in evidence. You will grow the data team and support performance, learning, and provide mentorship to advance professional development.
Since Crisis Text Line was founded in 2013, people in crisis have started over 6 million conversations with Crisis Counselors, and exchanged over 200 million text messages with them in the process. Our team of data scientists study this unparalleled dataset to better understand the language of mental health crisis and to inform operational decisions to serve our texters as Crisis Text Line scales over the next few years.