Crisis Text Line is free, 24/7 support for those in crisis. Text 741741 from anywhere in the US to text with a trained Crisis Counselor. Crisis Text Line trains volunteers to support people in crisis. With over 150 million messages processed to date, we’re growing quickly, but so is the need.
The Senior Business Analyst will sit on the Marketing and Communications team at Crisis Text Line. They will be responsible for gathering and analyzing industry trends, understanding and articulating the data behind our volunteer and service delivery funnel, and providing insight into high priority markets. The primary responsibilities in this role will be to support marketing priorities by analyzing trends within our community and service users, analyzing promotion outcomes, and forecasting marketing metrics. The ideal candidate in this role has a natural analytical way of thinking and feels comfortable explaining their rationale to key stakeholders.
(benefits do not apply to interns, contractors, research collaborators, and part-time positions.)
Crisis Text Line is an equal opportunity employer. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.