Because you belong at Twilio

The Who, What, Where and Why

Who?

Twilio's Data Platform team is looking for an Engineering Manager to join our Insights team to help build the next generation Enterprise Insights Platform to store, process and make global data available for reporting reliably and at scale. As an Engineering Manager, you will have experience:

• Managing and building a cross functional team of software and systems engineers.
• Designing the operation of scalable, reliable and fault tolerant data heavy systems.
• Working with engineers, product managers, customer support and others to launch new products and support existing ones. The success of our data platform is in your hands.
• Shipping quality product(s) in a fast-paced environment.
• Understanding customer requirements and being able to work and communicate with other Engineering teams across the organization.
• Bachelor's degree in Computer Science or related field is a minimum requirement.
• Experience with some of the following technologies: Hadoop, S3, Kafka, Spark, DynamoDB, Kudu etc.

What?

As an Engineering Manager you will:

• WEAR THE CUSTOMER’S SHOES: Continuously deliver value to customers.
• EMPOWER OTHERS: Guide the team through Agile methodologies and grow employees’ career development, coaching and mentoring while guiding senior contributors to maximize their potential.
• WRITE IT DOWN: Provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.  
• RUTHLESSLY PRIORITIZE: Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.  Ensure there is cross-training and a healthy balance between features and technical debt. By serving as the team’s Scrum Master, you will break down roadblocks, manage communications with stakeholders and dependent teams as well as create a culture of continuous improvement through retrospection.
• BE INCLUSIVE: Foster leadership principles and behaviors throughout the organization to groom the next generation of leaders by instituting development best practices. This ensures the team produces high quality, well architected and supportable code through a continuous delivery model.
• BE AN OWNER: Own, operate and maintain your team’s services with a rotating on-call incident escalation and response processes for the team.
• DON’T SETTLE: Act as an ambassador for Twilio, recruit and motivate top talent

Why?

Twilio’s Data Platform processes billions of records per day and operates at the petabyte scale. Our engineers deal with a wide variety of data technologies, distributed systems, and design considerations to provide data as a platform to the rest of Twilio Engineering.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Healthcare Insurance and Leave

• Prescription Drug
• Dental
• Vision 
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

• $65 per month work-from-home stipend
• Up to $50 per month for wellness expenses and activities
• Up to $30 per month to use towards books/eBooks

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