YOUR MISSION

The Customer Success Growth Analytics team is tasked with driving retention and engagement among our rapidly growing cohort of enterprise customers. As a Growth Analyst, you will be a critical part of building and executing our product-led growth strategy to achieve this. You exhibit the ability to be both a product analyst and product manager, owning the full lifecycle of problem definition, analysis, experimentation, and execution. You have the analytical knack to perform in-depth analyses and identify key opportunities for impact, and the product sense to build and test lightweight experiences to validate those opportunities. Furthermore, you have the ability to tell stories with data in order to inform and influence a wide range of stakeholders. 

You will be an integral part of the Customer Success team and a valuable asset to our growing group of analytical experts. Your work will support priority CS initiatives and help shape and scale CS strategy as MURAL grows. If you’re excited to dig in, move quickly, learn, and have fun while doing it all, please reach out to us! 

Responsibilities: 

• Lead and manage analytics projects to drive retention and engagement among enterprise customers
• Help translate CS objectives into measurable, experimentable, and movable metrics
• Use data to identify and prioritize opportunities for in-app tech touches and CS outreach
• Build targeted and lightweight tech touches using in-app messaging platforms
• Create and maintain experiments, analyze results, and evangelize learnings with cross-functional stakeholders
• Partner with Product teams to share learnings and influence roadmaps
• Understand both quantitative and qualitative research and trends related to the product and the business, be able to leverage those insights to help teams make data-informed decisions
• Create dashboards and automated reports to track KPIs
• Perform ad-hoc analyses to support the Customer Success team

YOUR PROFILE

• 5+ years of experience in an analytics-focused role, ideally within areas of product and customer success. Experience at a SaaS company is preferred. 
• Proven experience in analyzing data from a variety of quantitative and qualitative sources, presenting the data in a clear and concise manner, and creating and executing on actionable insights 
• Proficient with SQL. At least 2+ years of experience. Understands how and when to use various types of joins, aggregations, case statements and CTEs. Comfortable with non-trivial queries and understands basic query optimization techniques
• Experience working with Pendo or another in-app messaging platform
• Expertise in A/B testing analytics and best practices; proficiency in R/Python, Optimizely a plus 
• Experience building dashboards and reports
• Strong communication, collaboration, and problem-solving abilities 
• Ability to build and manage cross-functional relationships, be persuasive and influential within and across immediate working groups 
• Ability to manage multiple projects simultaneously 
• Eagerness to learn and grow within a rapidly growing company 
• Excited to work in a fully remote team environment 
• Bachelor’s or Graduate degree (business or mathematics a plus or equivalent work experience) 

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