About this role

As a Junior Data Analyst, you will be helping Petvisor’s enterprise customers benefit from this data by analyzing customer data and creating custom audience segments to meet their specific needs. This entails understanding the workings of the products from the data perspective, identifying customer utilization patterns, and correlating with data requests. This role offers a unique opportunity for individuals passionate about data analysis and customer satisfaction to contribute to our goal of enabling customers to succeed with our products.

Apply if you’re excited to:

• Analyze PetDesk’s unique data, perform advanced analysis, and provide reporting to both company leadership and enterprise customers
• Work closely with customers to understand their messaging outreach requirements and create customized reports using data visualization tools and techniques
• Translate high-level business or product objectives into accurate, efficient, and effective segmentation solutions, delivering critical insights to the product team. Continuously refine and optimize segmentation based on customer feedback
• Establish data quality standards, troubleshoot data validation, proactively identify issues, and ensure the accuracy and integrity of data in custom segments and campaigns by conducting thorough quality checks and validations
• Document the process of creating custom audience segments, including data sources, methodologies, and any specific customer preferences or requirements
• Collaborate with cross-functional teams including product managers, developers, and strategic enterprise account managers, to ensure alignment between customer requirements and product capabilities
• Serve as the subject matter expert for delivering targeted audience-based messaging in a data-driven way. Facilitate inquiries into our audience capabilities, then interpret and explain the findings to stakeholders clearly and concisely–addressing any questions or concerns they may have

About You

• University degree in a quantitative field such as Statistics, Mathematics, Computer Science, or related field
• Strong analytical skills with the ability to translate complex data into actionable insights
• Relentless attention to detail to ensure data results are accurate and complete
• Proficiency in data analysis and manipulation using tools such as SQL and Python
• Experience with large-scale database technology such as Snowflake and common tools such as Git, Bitbucket, JupyterLab are required
• Experience with data visualization tools such as Tableau or similar is preferred
• Internal and external consulting or customer-facing experience with the ability to effectively communicate technical concepts to non-technical stakeholders
• Exemplary written and verbal communication skills coupled with unparalleled follow-up skills
• Customer-centric mindset with a strong commitment to delivering high-quality solutions and exceeding customer expectations
• Proactive and inquisitive learner who seeks out and capitalizes on opportunities for growth
• Previous experience in a similar role or familiarity with SaaS products and/or Enterprise services is a plus

Benefits & Perks 

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5% 
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available 
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 13 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development