Legal Data Analytics & Reporting Manager

Legal Data Analytics & Reporting Manager

This job has closed but is shown for context on data science work at Twilio.

Because you belong at Twilio

The Who, What, Why and Where

Location: Remote- US

As Twilio experiences rapid growth, we are seeking a Legal Data Analytics & Reporting Manager who will be a key member of the Legal Operations team responsible for building and developing this critical function for the legal team.  Reporting directly to the Director of Legal Operations, this individual will take on the responsibility for the department’s statistics, analyses, modeling, key metrics and legal team reporting through the use of BI tools.  This is a unique opportunity to build this function in a high growth environment where data driven decision making is a top priority.


Twilio is looking for a highly motivated data analytics professional who lives the Twilio Magic and has a demonstrated track record of proposing innovative legal data visualization opportunities, drawing out key take-aways for leadership and who can use data to tell compelling stories.  This individual should also have demonstrated experience:

  • 4+ years experience with business intelligence and dashboard tools such as Tableau/
  • Master’s degree or equivalent experience in business analytics, statistics, machine learning, operations research, computer science engineering or equivalent experience.  Experience in the legal field is strongly preferred but not required.
  • Employing statistical techniques with big data initiatives and tools to drive operational business decisions.
  • Answering complex questions through data science, analysis, and clearly communicating findings to multi-functional teams for direction.
  • Developing analytics, visualizations and other ad hoc reporting that provide significant insights to the details and efficiency of spend.
  • Analyzing the existing processes, tools and deliverables for effectiveness and ease of use, helping to drive scalable systems that integrate with other data systems and eBilling tools, using data to deliver a level of detail that helps the business.
  • Seeking opportunities to improve data collection, reporting and consumption based on business needs.
  • Ability to work with cross-functional teams and technical resources across many levels of the organization.
  • As a strategic problem solver with the ability to see the big picture while working with ambiguity in a high growth environment


As a Legal Data Analytics & Reporting Manager, you will live the Twilio Magic values:

  • WRITE IT DOWN:  Partnering with the Legal Operations Director to build a legal data analytics and reporting function to facilitate data-driven strategies
  • DRAW THE OWL: Identify and develop new and engaging ways to deliver metrics across the legal department 
  • BE AN OWNER & BE BOLD: Strong leadership skills and ability to analyze and communicate non-traditional, complex data in innovative and effective ways.
  • EMPOWER OTHERS: Support the legal department by creating reports and dashboards to help them better understand business trends and make data-based decisions


The newly created Legal Data Analytics & Reporting Manager will play a central role in supporting Twilio Legal’s growth and maturity as the company continues to scale.  We will work closely with the legal leadership team, finance and other cross-functional teams to provide accurate  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

This role is eligible for remote work anywhere in the United States. The ranges below are ONLY relevant for Colorado. 

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Salary Range: 90,752 - 124,784

Rest of Colorado:

Salary Range: 79,408 - 109,186

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


This job has closed but is shown for context on data science work at Twilio.
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