See yourself at Twilio

Join the team as our next Principal, Analytics Engineer supporting Twilio’s Flex, Marketing Campaigns, Segment and Twilio Engage product teams.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead analytics engineering for our TDA R&D Analytics team supporting Flex, Marketing Campaigns, Segment and Twilio Engage product team.

The TDA R&D Analytics team supporting Flex, Marketing Campaigns, Segment and Twilio Engage is growing and seeking a seasoned Principal, Analytics Engineer.  This role will be a key contributor on the team and lead the efforts to expand the use of our underlying data infrastructure and business intelligence platforms.  You will lead the vision, strategy, and execution for the team’s data stack looking for opportunities to optimize data pipelines, apply engineering best practices for data models, and improve analytical capabilities via our dashboard / reporting tools.  This role will also serve as the team technical lead by developing best practices, technical oversight, and team skill development.  

Responsibilities

In this role, you’ll:

Data Modeling / Transformation

• Serve as the TDA R&D Analytics data lead working with the centralized data teams to optimize data pipelines and common data models in Snowflake and S3/Presto

• Be a champion of “data as a product” and strive to build robust and scalable data products

• Use your advanced data skills building data models for consumption by a team of data scientists, data analysts, and our internal data consumers

• Build ad-hoc SQL queries as needed to support projects and complex business analysis

• Implement procedures and standards around data reliability, accuracy, and availability

• Implement DataOps best practices for versioning, testing, and production support

• Improve data literacy through documentation and data consumer training 

• Tech Stack: Snowflake, Presto, DBT, SQL, Python, GitHub

Business Intelligence

• Be the team architect and champion for the business intelligence tools 

• Develop best practices, standards, and optimization of the different tools for specific use cases 

• Lead the complex engineering efforts to build dashboards and data visualizations that create valuable insights supporting business decisions

• Compose business and technical documentation to improve data literacy across the organization lifting the self-service analytical capabilities of our stakeholders

• Tech Stack: Tableau, Looker, Mixpanel

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of professional experience as a hands-on, analytics / business intelligence engineer 

• Ability to think strategically and initiate, refine and complete projects proactively with minimal guidance and to supervise data analysts and data scientists with their projects

• Expert knowledge building complex, scalable cloud-based systems, data pipelines, and data modeling

• Expert knowledge of SQL, data modeling, ETL development, and data warehousing

• Expert knowledge of BI tool architecture, functions, and features

• Strong Python skills for data analysis and visualization

• Strong in Tableau and Looker (LookML) including cloud server management, user access management, site and group management.

• Experience designing BI architecture to power a variety of uses cases, including machine learning, data analytics and visualization

• Ability to work with large data sets and optimize performance of analytical solutions

• Experience with compliance, audit, user access control process and data governance

• Demonstrated leadership and self-direction. Willingness to both teach others and learn new techniques.

• Experience in project management and Agile delivery methods

Desired:

• SaaS industry experience

• Expertise in Snowflake and dbt

• Familiar with Presto

• Deep expertise in Tableau and Looker

• Familiar with Mixpanel

Location

This role will be remote and based in the USA.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $160,080 - $200,100 USD 

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $169,520 - $ 211,900 USD.

• Based in the San Francisco Bay area, California: $108,320 - $235,400 USD.

• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.