Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

The Upwork Business Analytics & Insights team harnesses a wealth of data to empower the company with insights about the business. Our team advises our leaders and product managers across the company and drives thought leadership on critical projects. Our team improves the understanding of how clients and freelancers grow their business at Upwork; we lead key analyses that enable frictionless experience and better design of our marketplace. This is not just an open position - it is an opportunity to join an elite team and deliver concrete impact by turning data into insights!

Your Responsibilities:

•  Lead talent growth analytics workstream. Become a thought partner to product managers of the talent growth team, deliver strategic analyses that compel changes, and product decisions to improve talent experiences.

• Develop a thorough understanding of key talent funnels’ performance and talent behaviors throughout their lifecycle

• Be the thought leader for talent-side A/B tests, establish the best practice for A/B test design and analyses.

• Manage the stakeholders’ expectations and prioritize the requests appropriately.

• Provide guidance and mentorship to the junior analyst in a formal and/or informal manner

• Communicate the analytics insights and recommendations effectively to different partners and VP+ audiences.

What it takes to catch our eye:

• Take strong ownership and hold yourself accountable to always deliver in a reliable manner.

• Apply critical thinking, and curiosity to dive into analysis, producing immediate value while still keeping an eye on long-term impact.

• Demonstrate an ability to distill data/statistics into a story and present it in a clear way.

• Showcase extensive experience executing analytics projects end-to-end with tangible outcomes in previous roles.

• Exhibit proficiency in data visualization techniques and experience with scripting or other automation tools and techniques.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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