Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.  

We are looking for a Sales Operations Analyst to help scale our Sales Operations team! This role will join a team of analysts reporting to a Sales Operations Manager in support of a data-driven Sales organization.  You will be responsible for optimization support and recommendations for our dynamic business needs, owning and maintaining SQL pipelines, and developing reporting dashboards for our partners

Your Responsibilities:

• Help manage areas of core operations: data management, sales forecasting, CRM data integrity, SQL development, reporting, and dashboards
• Seamlessly organize, visualize, and analyze raw data sets and highlight key takeaways
• Generate recommendations to Sales management through quantitative and qualitative analyses
• Improve team performance and funnel conversion, help develop KPIs and metrics, increase data quality, and identify lead and lag indicators in collaboration with Sales Operations partners
• Drive action: build a strong internal network of experts and resources within Sales, Marketing, Product, and Finance that can help drive effective change in a growing Sales organization

What it takes to catch our eye:

• Proven experience in a sales/business operations, BI, strategic planning, or finance environment
• You are a strategic thinker comfortable working on complex problems with proven technical abilities and capable of presenting analyses effectively to technical and non-technical audiences
• You are a creative problem-solver who thrives in a fast-paced environment and can juggle multiple projects, fulfill priorities and meet deadlines
• Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment
• Exceptional analytical skills utilizing Excel, SQL, Snowflake, Salesforce, and BI Tools (Domo/Looker). Familiarity with SDLC and Git concepts

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.