Cart
Houston
51-200 employees
The world's first ecommerce-as-a-service (ECaaS) provider putting brands back in charge of their online growth.
Product Operations Analyst
Product Operations Analyst
This job is no longer open
About Us:
Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.
Cart.com is looking for a scrappy, data-driven individual to join the Product Operations Team as a Product Analyst. In this role, you will work across Cart.com’s SaaS portfolio to uncover feature adoption, user experience, behavioral, and business outcome insights to inform how we build the best possible ecommerce experience for our brands.
As a member of the new Product Operations team, you should have a bias for action and be very comfortable with building process and analytics MVPs, running experiments, and identifying sources of product signal while working through ambiguity. In this role, you will collaborate with product and engineering leadership, work across the full product portfolio, and have exposure to the entire product management lifecycle.
Responsibilities
- Work closely with the product management team to drive product insights by analyzing and synthesizing insights from product, GTM, support, and market data
- Design user journeys and create dashboards to measure feature adoption, behavioral patterns, and user cohorts
- Identify areas of friction in the user experience
- Create onboarding and usage health scores to drive optimization for healthy, sticky user behaviors
- Collaborate closely with success, sales, and other stakeholders to analyze and circulate data that drives more informed, timely customer conversations
- Support product launches with audience-based release plans and real-time adoption analysis for A/B tests
- Analyze internal process metrics for our Innovation organization and make recommendations to help improve product and engineering workflows
- Empathize and advocate for end-users and conduct qualitative user research
- Perform other related duties as assigned
Experience
- 1+ years of experience (internships and intensive coursework included) analyzing user or product data to influence product decisions and drive a measurable outcome
- Demonstrated experience learning and building quickly with new tools
- Experience using SQL for data analysis projects or with complex data models in a programming project
- Experience creating data visualizations
Bonus Points
- High proficiency in SQL or other query languages
- Experience completing a project with Tableau, Heap Analytics, and/or Snowflake
- Prior experience in a product organization
- Prior experience working in eCommerce
OUR CORE VALUES:
These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:
WE ARE OBSESSED WITH BRANDS
We live for brands and are fanatical about their success.
WE THINK BEYOND THE BOX
We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
WE DON'T GIVE UP
No one expected this to be easy. We are resilient— we dig in and keep going.
WE SPEAK UP
Every person here has an obligation to question norms, voice concerns, and offer their perspective.
WE WORK TOGETHER
We work with integrity and respect, ask for help, and extend the same help to others.
WE ARE HUMAN
Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.
Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
#LI[SD1]
This job is no longer open