About us: 

At Ginger, we believe that everyone deserves access to incredible mental healthcare. Our on-demand system brings together behavioral health coaches, therapists, and psychiatrists, who work as a team to deliver personalized care, right through your smartphone. The Ginger app provides members with access to the support they need within seconds, 24/7, 365 days a year. Millions of people have access to Ginger through leading employers, health plans, and our network of partners.

Ginger has been recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the Most Innovative Companies in Healthcare. 

About the Role:

Ginger’s Commercial Operations team is seeking an experienced Reporting Analyst/Manager to play a key role to support the Client & Channel Success teams. 

This role will be responsible for implementing change management and leading process improvement discussions in order to identify and implement streamlined reporting solutions. The ideal candidate will be a results-oriented, business analyst with experience working with large quantities of data. 

As a Reporting Analyst/Manager, you will interact with technical and business teams. You will have hands-on responsibility for the ongoing quality and consistency of Ginger’s external and internal reporting, working closely with client/channel success, technical, product and engineering teams.

This role offers a unique opportunity to be a part of an evolving health-tech organization in the rapidly growing mental wellness arena. The ideal profile of this position calls for a flexible and well-rounded individual with analytical, operational and technical project management experience.

Primary Responsibilities

• Create custom reports and/or dashboards for internal and external business stakeholder use
• Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
• Produce business analysis deliverables for projects such as:  aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Identify business process bottlenecks and recommend process improvements
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Create and maintain technical documentation and user-guides for end users

Education or Certifications

• 3+ years of overall technical and business experience
• Minimum of a Bachelor's degree in a related field

Requirements

• Minimum of 3 years of related IT/analytics experience
• Strong Analytical skills, ability to tell a story using data and KPI’s
• Strong working knowledge of Agile (Scrum or Kanban) methodologies
• Customer Service driven mindset with strong relationship building skills
• Ability to synthesize data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Experience making business recommendations and influencing stakeholders
• Work independently with limited supervision in a hands-on role
• Ability to multi-task and work on multiple projects at the same time
• Ability to think out of the box and automate manual processes
• Advanced knowledge of Google Sheets (vlookups, pivot tables, etc), and Excel
• High proficiency in Microsoft applications (e.g.,Access, Excel advanced functions and Power BI), data analytic tools (e.g., Alteryx) and visualization tools (e.g., Looker). Strong knowledge and experience with Relational Databases, SQL, Python and Looker experience desired.
• Ability to work well with people from different disciplines with varying degrees of technical experience