Your Impact: 

Handshake is hiring a Revenue Operations Analyst, who will support our Employer Customer Experience team, reporting into the Senior Manager of Customer Experience Revenue Operations. In this role, you will support the acceleration of growth across our Customer Experience team, including Account Management, Customer Success Management, and Program Management. 

This role will be responsible for establishing systems and reporting infrastructure for all of Handshake’s Employer Customer Experience teams. Additionally, this candidate will be responsible for analyzing data sets on an on-going and project-based basis, identifying issues and making recommendations for improvement. The reporting infrastructure and insights that this candidate will produce will be focused on improving the Customer Experience team’s productivity and effectiveness.

The ideal candidate will have experience analyzing large sets of data and pulling out key insights and trends. Additionally, the ideal candidate will have demonstrated experience learning and mastering a new system (preferably a CRM). This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in rapidly changing environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages.

Your Role:

• Work as a collaborative teammate to support customer growth and retention through data insights, infrastructure and reporting

• Partner closely with Customer Experience team leaders to develop actionable, measurable projects and programs to support strategic initiatives that drive growth

• Lead the development of new reporting and dashboards to analyze the team’s effectiveness. Manage the accuracy and efficient distribution of reports and other business insights essential to the sales and customer success organization

• Evaluate and improve data quality, completeness, compliance, and cleanliness in Gainsight, Salesforce and other systems

• Focus on continuous improvement of existing processes and collaborate with Revenue Operations peers and CX team members to create new processes with a focus on automation and acceleration of the business

• Develop rapport and relationships across the Customer Experience team including Account Managers, Customer Success Managers, Program Managers, and team leaders

Your Experience:

• 2-4 years of experience in a highly analytical role 

• Ability to understand, manipulate and translate large data sets with a high degree of independence 

• Ability to prioritize multiple projects and execute in a timely manner

• Understanding of sales and/or customer success processes, roles and responsibilities  

• Advanced proficiency with Excel and experience mastering the report-building functionality of a system (i.e. Salesforce, Gainsight, Looker, etc) 

• Eagerness to learn and become a subject matter expert in sales-facing systems

• Strong project management, reporting, and communication skills

Compensation Range:

95k-105k