• Bachelor’s Degree or equivalent experience
• 1-2+ years of experience in sales or customer operations function 
• Has a passion for data and process management with a strong eye for detail as well as the ability to see how small pieces play in to the larger picture
• Excels at time management, with the discipline to handle multiple tasks and see initiatives through to completion
• Demonstrated analytical expertise, especially operationalizing data collection, analysis and modeling, and scalable reporting
• Experience with Zapier, DOMO, Kustomer, and/or Dialpad preferred but not required
• Believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions.
• We encourage you to apply even if you don’t have every listed requirement

As a Sales Operations Analyst, you will:

Seek to manage the data and processes that support the Customer Success team. You will ensure data and process integrity and assist the entire team in managing workflows. You are a stickler for detail and love bringing order to a chaotic world.

• Maintain automated processes to support our scaling customer success team
• Own and manage data intake from top of funnel leads as well as ongoing customer support functions
• Collaborate with peers and team leads to track workflows, data and trends, and execute on initiatives to improve customer and agent experience
• Troubleshoot and resolve errors through regular audits of existing automation
• Grow into our team’s subject matter expert of systems, including Kustomer, Dialpad, and internal CRM
• Become the go-to contact for customer related reporting, leveraging DOMO to track and forecast trends