See yourself at Twilio

Join the team as Twilio’s next Salesforce Data Governance Analyst

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Senior Salesforce Data Governance Analyst will take charge of discerning and responding to the business necessities of our Salesforce platform users. The candidate will also initiate and guide a top-tier data governance organization, spearhead important data enhancement discussions, organizational transformation, best practices workshops, and naturally, the implementation of data standardization practices, catalogs, and policies. The candidate will supervise the formation, execution, and outcomes of our Salesforce data initiatives. The selected candidate will collaborate closely with cross-functional teams to ascertain that our Salesforce processes and data initiatives align with business goals. With a robust background in deploying new business processes, the candidate should work on maintaining and enhancing existing functionality, as well as bridging communication between technical and non-technical users. The individual should be capable of clearly expressing key data governance concepts and possess a keen interest in creating a future-oriented data governance program.

Responsibilities

In this role, you’ll:

• Develop and maintain accurate project documentation, process maps, user manuals, and policy and procedure documents
• Document data requirements, data strategy, data rules (standardization, cleanse, and validation)
• Develop and maintain data dictionaries and metadata including data definitions
• Promote data accuracy and adherence to Twilio’s defined governance practices
• Perform data validation and data cleaning as necessary
• Drive adoption of Salesforce among the user community and enhancing user experience through system improvements
• Facilitate discussions with a broad range of stakeholders from various organizations (Marketing, Sales, GTM Operations, Enablement, Finance, Legal, Privacy) and various seniority level (Executives VP+)
• Strong presentation skills ability to explain complex issues in simple ways
• Work closely with sales, strategy, marketing, support leaders globally to address data inconsistencies and confusion
• Basic understanding of ZoomInfo, LeadIQ or other Data provider applications
• Sustain relationships and handle communications with data providers
• Collaborate closely with business owners across functions, fully immerse yourself in data, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations
• Liaising between business users and the IT team to scope project requirements and design Salesforce solutions to meet business needs
• Partner with internal teams and stakeholders to leverage emerging AI technology to improve process efficiency, effectiveness and end user experience
• Collaborate effectively with various stakeholders, management, and cross-functional teams within the organization to understand their needs and objectives
• Assist in the planning, design, and oversight of Salesforce system configurations, customizations, and integrations
• Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses to align Salesforce technology with the organization's business objectives
• Work extensively with end-users to facilitate user acceptance testing, providing support, and addressing issues as needed
• Create and enhance Data Quality Dashboards
• Thrive at structured critical thinking, analytical processing, problem-solving, synthesizing ideas, and written and verbal communication
• Business / process / Sales operations support experience
• Able to work independently and consider cross-functional and downstream impacts
• Ability to exercise judgment within defined procedures and practices to determine appropriate actions 
• Provide day-to-day Salesforce support to users, which includes managing system changes, and report modifications
• Ability to question the status quo and think outside the box
• Lead, collaborate and act on point with wider Sales Operations teams
• Experience with day to day territory & data operations activities, yearly territory planning and successful deployment of territories (preferably in Salesforce platform)
• Understanding of Lead to Opportunity business processes with an emphasis on Territory and Role/Forecast Hierarchy

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum years of experience required for this role as 5+ years
• Proven experience as a Salesforce Business Analyst or in a similar role
• Extensive knowledge of Salesforce administration, configuration and customizationStrong understanding of business processes and Salesforce CRM best practices
• Exceptional analytical, conceptual, and problem-solving abilities
• Excellent project management skills with experience in Agile/Scrum methodology
• Strong written and verbal communication skills with the ability to communicate effectively to both technical and non-technical audiences
• Strong knowledge of data analysis and visualization tools (e.g., MS Excel, Tableau)
• Strong interpersonal, leadership, and critical thinking skills  
• Willing to work in the shift supporting PST zone

Desired:

• Heroku platform & SQL experience is desirable
• Experience with Tableau & Tableau CRM is a plus
• Salesforce certified admin or equivalent experience
• Certified SCRUM Master or equivalent experience
• Adept at queries, writing reports and making presentations

Location

India- Remote

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.