See yourself at Twilio

Join the team as our next Senior Analyst on the North America Go-To-Market Strategy and Analytics team! 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The Senior Analyst on the Go-To-Market Strategy & Analytics team (GTMSA) will support core business processes and programmatic change management in support of the Senior Vice President of North America Sales. You will report to the Senior Director of GTMSA Americas, and will work closely with the SVP North America Sales, their Chief of Staff, and the GTMSA business partners supporting each VP of North America Sales. This individual will have a demonstrated track record of excellence in command of Go-To-Market business strategy, conducting highly insightful analysis, influencing executive strategic thinking, designing new business processes, project management, and cross-functional teamwork. This person will act as a management consultant helping Twilio to clarify fast-moving strategic priorities and tackle operational challenges.

Responsibilities

In this role, you’ll:

• Support core business processes: 
  • Own creation and maintenance of weekly forecasting materials for the SVP of North America Sales
  • Own other weekly and monthly KPI review cadences (revenue health, pipeline health, etc.)
  • Create and support “single source of truth” reports and dashboards for North America Sales in Salesforce
  • Help with QBR preparation and execution
  • Support select operational processes in the sales cadence
• Support programmatic change management:
  • Re-design select business processes for automation, self-serve, and/or greater scalability
  • Help North America Sales Leads and their business partners in ad-hoc transformational efforts
  • Help design and execute key workstreams in annual planning and in-year planning revisions
  • Project manage ad-hoc efforts to improve the business
• Collaborate closely with business owners across functions, fully immerse yourself in data, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations.
• Communicate recommendations to senior executives, roll up your sleeves to help drive implementation, and manage the ongoing impact of the recommendations put forth
• Analytical rigor and strategic thinking are a must, but must get your hands dirty to drive real, sustainable impact

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Thrives at structured strategic thinking, analytical processing, problem-solving, synthesizing ideas, and written and verbal communication.
• Can ruthlessly prioritize fast-moving strategic priorities, tackle operational challenges, and manage through hyper-growth.
• Will become a trusted and indispensable business partner to Sales leadership, and play a critical role scaling the company’s rapidly growing go-to-market organization.
• Is experienced (if not fluent) with the tools of our trade: Salesforce, Excel, Tableau, SQL. Experience with any scale planning tools is a plus: Adaptive Insights or Anaplan, Salesforce Maps, program management software.

Desired:

• Has 4+ years proven experience in sales operations, sales, strategy consulting, and/or the software industry.
• Bachelor’s Degree or equivalent years' of experience.

Location 

• This role will be remote, based on the West Coast, USA.
• Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $90,320.00 - 1$12,900.00.
• Based in New York or Washington State: $95,680.00 - $119,600.00. 
• Based in the San Francisco Bay area, California: $106,240.00 - $132,800.00
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

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