See yourself at Twilio

Join the team as our next Senior Data Platform Engineer, Engage Intelligence.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio Engage is the brand new growth automation platform, built natively on Segment as the customer data platform (CDP) and natively on Twilio’s communications APIs. Our vision is a unified platform that intelligently delivers the most relevant content to marketers through the best channel at every point in their lifecycle. 

We are building an intelligent customer engagement platform by leveraging the data across multiple channels and harnessing the power of machine-learning.  We are personalizing customer engagement by transforming raw customer data across all channels into actionable, individualized, machine-learning based customer predictions that marketers can leverage in any workflow or process.

Responsibilities

In this role, you’ll:

• Design and develop a scalable, reliable data platform that allows for efficient ingestion, processing, and querying of large datasets. These datasets will be used to build and evaluate Predictive and Generative AI models.
• Create and oversee data security protocols, ensuring data privacy and compliance.
• Develop and maintain data tooling that supports the exploration, manipulation, and visualization of data
• Collaborate with ML engineers and Product partners to align on data availability and quality SLOs. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of experience writing production-grade code in a modern programming language
• Strong knowledge of data architecture, data modeling, and relational and NoSQL databases.
• Familiarity with cloud platforms like AWS, Google Cloud, or Azure
• Experience with big data technologies like Hadoop, Spark, Spark Streaming and data pipeline tools like Kafka.
• Strong communication skills and highly effective collaborator who works well with teammates.

Desired:

• Experience with ML tools and platforms
• Experience with Terraform
• Experience with AWS Infrastructure
• Experience with Golang

Location 

This role will be based in our Remote, Canada office.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.