Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

We are looking for a Senior Director of Analytics & Operations to lead analytics and operational responsibilities for our Intelligent Prior Auth business unit.  In this role, you will be responsible for overseeing the development, scale, and continued operational delivery of analytics and operational areas critical to the business unit.  The work you will do to mature and scale our analytics and operational function will have a direct impact on our ability to successfully deliver value for clients and successfully bring more clients onboard to the Cohere platform.  Ultimately, the work you do will have a direct impact on the growth of the company and our ability to impact more patients at a time in their healthcare journey when they need help most.

You should apply for this role if you are a seasoned healthcare operator who has experience scaling companies with proven product market fit to the next level.  You are equally strong analytical and operations thinker, leveraging your expertise in both to deliver best in class execution.  You have experience managing teams, developing people, and helping others maximize their potential to bring value to organizations.  You value the details, understanding the nuances of why something went wrong, and work relentlessly to both solve the problem, as well as ensure it will never happen again.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:
Analytics

• Lead clinical decision analytics for Cohere’s Unify platform including development, continuous improvement, measurement / monitoring, and overall execution
• Define the goals, priorities, and roadmap for Cohere’s clinical decision analytics to ensure Cohere remains the market leader in providing high quality automated clinical decisions
• Drive development of new methodologies, analytical approaches, and models to uncover actionable insights and deliver innovative decision capabilities to the market
• Establish and implement KPIs and metrics to consistently monitor performance that can be leveraged internally and externally (market) to demonstrate continued performance
• Implement best practice analytics processes and controls to ensure consistent scalable delivery while fostering a culture of innovation
• Partner closely with clinical leadership to ensure proper representation of clinical expertise into decision automation process; establish appropriate clinical governance processes
• Lead delivery of ad hoc analytics needs for business unit, as needed

Operational Excellence

• Drive strategic direction of operational functions within business unit, setting clear goals, priorities, and execution roadmaps for functional areas such as policy management, platform technical implementation, and technical client support
• Oversee operational processes and workflows within business unit, ensuring adherence to quality standards and timely delivery of services
• Establish clear KPIs, unit economics, and metrics for functional areas to monitor operational performance, ensure consistent delivery, and proactively detect problems & issues
• Collaborate with cross functional teams to address operational challenges, streamline workflows, and ensure integration with external systems and partners

Team Leadership

• Build and lead a high performing analytics and operations team, fostering a culture of collaboration, innovation, and continuous improvement
• Clearly define roles and responsibilities for operational and analytics functional areas
• Set clear performance expectations, provide coaching and mentoring, and develop talent within the team

Cross functional collaboration

• Collaborate closely with product development and engineering teams to translate business requirements into actionable analytics and operational solutions.
• Partner with sales and customer support teams to understand customer needs, address their challenges, and ensure customer success.
• Communicate effectively with executive leadership, providing regular updates on analytics initiatives, operational performance, and business outcomes.

Your background & requirements:

• Bachelor’s in a relevant field (advanced degree preferred) such as data analytics, healthcare administration, or business analytics
• 10+ years of experience as a healthcare operator leading analytics and/or operational functions
• Demonstrated experience building and scaling healthcare analytics solutions
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Remote, occasional travel

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

#LI-Remote

#BI-Remote