See yourself at Twilio

Join the team as our next Senior Director of Analytics

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The successful candidate for this position will lead our team of exceptional data scientists, data engineers, and business analysts supporting Twilio’s Data & Growth Platform (including the Segment business) by providing insights to cross-functional partners to drive business results.

Our team serves as a key strategic thought partner to leaders across the organization. We use our depth of knowledge about our entire business to identify opportunities to improve how we operate and where we invest our resources.

Responsibilities

In this role, you’ll:

• Lead a few of the most impactful teams at Twilio where our world-class data scientists, data engineers, and business analysts solve some of our Data & Growth Platforms biggest challenges

• Generate key insights by combining a deep qualitative understanding of our business with a quantitative approach backed by data

• Develop a holistic view of the business to not only answer the important questions but also know which questions to ask

• Partner with cross-functional teams to jointly uncover new insights about our business and drive operational changes based on those learnings

• Create and maintain scalable data infrastructure to support our growing business and analytics needs

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption.  Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date. 

• 6+ years of people management experience, including 2+ years managing people managers

• Exceptional business acumen and ability to identify, research, and articulate recommendations for key strategic issues

• Strong technical skills using analytics tools like SQL, Tableau, Looker, and Python

• Excellent written and verbal communication skills in synthesizing and conveying business insights to executive audiences

• Ability to partner well with cross-functional stakeholders to identify key business problems, develop support to perform joint research, and provide compelling and actionable recommendations

• Experience working in the technology businesses

Desired:

• Advanced degree in a quantitative field such as Computer Science or Economics

• Experience applying machine learning techniques

• Knowledge of data infrastructure tools and best practices

• Experience working in the B2B Saas space

Location 

This role location will be flexible depending on the candidate (remote based in the US or based in a US office)

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.