Appfire
Burlington, MA
51-200 employees
Trusted apps built by world-class founders for all your Atlassian products.
Other Open Roles
Prior Listings
Senior Director of Audience Analytics
Senior Director of Audience Analytics
This job is no longer open
We are Appfire, the largest global provider of award-winning Atlassian apps! Our portfolio of trusted product brands includes more than 100 purpose-built apps loved by thousands of teams and millions of users worldwide.
Amplified by our partnership and strategic investment from private equity powerhouse Silversmith Capital Partners, a recent surge of marquee brand acquisitions, and an additional $100M investment from TA Associates, Appfire is uniquely poised to accelerate our leadership position within the billion-dollar Atlassian app market.
Come be a part of our Appfire family for this amazing journey! Learn more at appfire.com.
Location: Your manager works remotely, and you’ll also be able to work remotely from anywhere in the US.
Job Purpose and Overview
Appfire is looking for a talented Sr. Director of Audience Analytics for our growing Customer Research & Insights team. Your mission is to enable extraordinary product teams to make what truly matters for their intended audiences, through accurate research-derived guidance. Additionally, you will assist the Senior Vice President with the evolution of tooling and process within the global research function.
Key Accountabilities:
- Leverage your experience administering automation and business intelligence software to clearly translate audience research into actionable guidance for product development teams
- Efficiently ingest and analyze large volumes of raw audience research data and distill them into clear insights and actionable guidance for product leadership
- Ensure that qualitative, quantitative and conversational research data are translated into clear & precise directional findings
- Guide product managers, product architects, and product marketing managers through research findings relative to their product(s)
- Work closely with Information Designer(s) to ensure that research insights are delivered with the necessary impact to win “hearts and minds” and drive the right action
- Assist SVP in streamlining research processes to improve the efficiency of research delivery
- Drive transparency and accountability across the research team
- Maintain a steady daily workload on tight timelines
- Eventually, mentor junior team members as we grow
About You:
- You were born to deliver impactful insights.
- You glide through oceans of raw research like a skilled surfer. The bigger the waves of data, the better.
- You dream about analyzing flowing streams of customer soundbites, and distilling them down into crystal clear guidance for product leadership.
- Your exceptional skills as a data analyst are only surpassed by your superpower of storytelling on any stage.
- You have an unquenchable curiosity to deeply understand a diverse array of customer problems and how they want to be helped.
- You love the idea of listening to, and learning from recorded customer conversations without having to attend each conversation yourself.
- You don’t jump to conclusions. You get excited when you notice a potential audience trend, but are seasoned enough to know that preliminary results can lead to under-informed decisions.
- You’re a stellar storyteller. You’re gifted at conveying the voice of the customer to teammates and executives to inspire action.
- You shriek if someone says “the market wants this,” when there’s no customer data to support it
- You get goosebumps when uncovering valuable customer insights
- You skillfully maintain your bearings in the “messy middle“ of a large volume of research data
- You have the wisdom of humility, and are driven by our shared core value of “Getting it right over Being right”
- You’re a pure player/coach. You thrive with the ball in your own hand, and prefer to lead by example when mentoring junior team members.
- You understand the purpose of Atlassian products and the most common needs of their customers.
- You’re in awe of the opportunity to help guide awesome product teams to improve apps used by millions of people worldwide.
- You have an MBA in research & analysis or 7+ years equivalent demonstrable experience OR
- You’re a current or former Atlassian administrator who’s ready to shed the stress of the admin panel, and elevate into the esteemed field of Atlassian audience analysis OR
- You’re a current or former product manager using Atlassian tools to guide software teams into action
- Experience administering workflow, automation, and/or business intelligence apps within the Atlassian commercial marketplace
- Preferred: 3+ years administering both Atlassian JIRA and Atlassian Confluence
Minimum
Preferred
Why a Career at Appfire?
Appfire is a global company of awesome humans working to help teams all over the world. We believe that bold ideas light the way for builders - just like us! Our culture embraces YOUR unique skills, while providing a collaborative, diverse environment that thrives on change and growth for the entire Appfire family! At Appfire, innovators are wanted!
We've Got You Covered:
As part of the Appfire team, in addition to a competitive full time salary, you’ll also have the flexibility to work from your home office and enjoy benefits such as full company-paid health insurance, dental, flex spending accounts, a 401k program, company paid mobile phone and internet, and more.
Appfire is proud to be an Equal Opportunity Employer and we prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job is no longer open